My partner & I travelled back to Manchester from Kaprun on the 17th January we had 2 sets of skis & poles in one double bag, when we arrived in Manchester we were told by Flybe staff that our skis had come on a different aircraft and that they were in another terminal waiting to be sent across to terminal 3. After some time the spokesman said that there was nobody to bring everones skis and boards over so we would have to fill out some customs forms declaring what was in our bags and they would send them on by taxi the following day (Sunday).
Nothing arrived on that day so we contacted Flybe who said they were on their way and would be with us Monday morning, when the courier arrived with them I opened the empty looking bag to find my partners Elan skis inside but my Solomon Tornados & 2 sets of poles were missing, the courier whitnessed this & signed the paperwork to say that there was only one set of skis in the bag.
We have sent all the boarding cards baggage claim etc and they say give them 21 days they also will only pay for skis with an invoice otherwise they will pay half of the replacement cost (WELL YOU GUESSED IT I CANT FIND THE RECIPT FOR THE SOLOMONS).
I am also due to go skiing on the 22nd of Feb so dont know what will happen.
Has enyone had any experience of what will happen next plsssssssssss? :lol:
Airline Lost My Skis Any Advice
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I'm sure you will find the receipt :wink:
Make sure you get the duplicate receipt of the highest price Salomon skis you can find. Any ski shop worth their salt will do this for you, a good bottle of whiskey will help the process run smoothly.
Ross, I have been saying that in my last two postings on this thread, but I was trying to be subtle
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Started by Daleroberts in Ski Chatter 06-Feb-2009 - 26 Replies
Ian Wickham
reply to 'Airline Lost My Skis Any Advice' posted Feb-2009
daleroberts wrote:My partner & I travelled back to Manchester from Kaprun on the 17th January we had 2 sets of skis & poles in one double bag, when we arrived in Manchester we were told by Flybe staff that our skis had come on a different aircraft and that they were in another terminal waiting to be sent across to terminal 3. After some time the spokesman said that there was nobody to bring everones skis and boards over so we would have to fill out some customs forms declaring what was in our bags and they would send them on by taxi the following day (Sunday).
Nothing arrived on that day so we contacted Flybe who said they were on their way and would be with us Monday morning, when the courier arrived with them I opened the empty looking bag to find my partners Elan skis inside but my Solomon Tornados & 2 sets of poles were missing, the courier whitnessed this & signed the paperwork to say that there was only one set of skis in the bag.
We have sent all the boarding cards baggage claim etc and they say give them 21 days they also will only pay for skis with an invoice otherwise they will pay half of the replacement cost (WELL YOU GUESSED IT I CANT FIND THE RECIPT FOR THE SOLOMONS).
I am also due to go skiing on the 22nd of Feb so dont know what will happen.
Has enyone had any experience of what will happen next plsssssssssss? :lol:
I'm sure you will find the receipt :wink:
Tony_H
reply to 'Airline Lost My Skis Any Advice' posted Feb-2009
Bloody hell Rob, thats a shocking scenario. I'd be absolutely gutted myself.
I dont have receipts for either pairs of skis, and its out of order for the airline to ask for them bearing in mind its all totally their fault and considering the inconvenience they have caused you, and will cause you in terms of getting new gear etc.
I dont know what the answer is, apart from getting on the phone and speaking to someone high up at the airline. Its bad enough being buggered about and having to wait for your stuff, but then to find stuff has been STOLEN (as thats what it is) is disgusting. I take for granted that my luggage and skis will always turn up as they should be.
After reading you tale, I am going to invest in a couple of padlocks!
Sorry to hear about this. Let us know what gets sorted.
I dont have receipts for either pairs of skis, and its out of order for the airline to ask for them bearing in mind its all totally their fault and considering the inconvenience they have caused you, and will cause you in terms of getting new gear etc.
I dont know what the answer is, apart from getting on the phone and speaking to someone high up at the airline. Its bad enough being buggered about and having to wait for your stuff, but then to find stuff has been STOLEN (as thats what it is) is disgusting. I take for granted that my luggage and skis will always turn up as they should be.
After reading you tale, I am going to invest in a couple of padlocks!
Sorry to hear about this. Let us know what gets sorted.
www
New and improved me
Ian Wickham
reply to 'Airline Lost My Skis Any Advice' posted Feb-2009
Dale, go back to the shop you brought your skis from, and obtain a duplicate. 8)
RossF
reply to 'Airline Lost My Skis Any Advice' posted Feb-2009
daleroberts wrote:My partner & I travelled back to Manchester from Kaprun on the 17th January we had 2 sets of skis & poles in one double bag, when we arrived in Manchester we were told by Flybe staff that our skis had come on a different aircraft and that they were in another terminal waiting to be sent across to terminal 3. After some time the spokesman said that there was nobody to bring everones skis and boards over so we would have to fill out some customs forms declaring what was in our bags and they would send them on by taxi the following day (Sunday).
Nothing arrived on that day so we contacted Flybe who said they were on their way and would be with us Monday morning, when the courier arrived with them I opened the empty looking bag to find my partners Elan skis inside but my Solomon Tornados & 2 sets of poles were missing, the courier whitnessed this & signed the paperwork to say that there was only one set of skis in the bag.
We have sent all the boarding cards baggage claim etc and they say give them 21 days they also will only pay for skis with an invoice otherwise they will pay half of the replacement cost (WELL YOU GUESSED IT I CANT FIND THE RECIPT FOR THE SOLOMONS).
I am also due to go skiing on the 22nd of Feb so dont know what will happen.
Has enyone had any experience of what will happen next plsssssssssss? :lol:
Make sure you get the duplicate receipt of the highest price Salomon skis you can find. Any ski shop worth their salt will do this for you, a good bottle of whiskey will help the process run smoothly.
Karen72
reply to 'Airline Lost My Skis Any Advice' posted Feb-2009
thats disgusting!! good idea about going and asking for a copy receipt. Can you not claim on your insurance?
Ian Wickham
reply to 'Airline Lost My Skis Any Advice' posted Feb-2009
RossF wrote:daleroberts wrote:My partner & I travelled back to Manchester from Kaprun on the 17th January we had 2 sets of skis & poles in one double bag, when we arrived in Manchester we were told by Flybe staff that our skis had come on a different aircraft and that they were in another terminal waiting to be sent across to terminal 3. After some time the spokesman said that there was nobody to bring everones skis and boards over so we would have to fill out some customs forms declaring what was in our bags and they would send them on by taxi the following day (Sunday).
Nothing arrived on that day so we contacted Flybe who said they were on their way and would be with us Monday morning, when the courier arrived with them I opened the empty looking bag to find my partners Elan skis inside but my Solomon Tornados & 2 sets of poles were missing, the courier whitnessed this & signed the paperwork to say that there was only one set of skis in the bag.
We have sent all the boarding cards baggage claim etc and they say give them 21 days they also will only pay for skis with an invoice otherwise they will pay half of the replacement cost (WELL YOU GUESSED IT I CANT FIND THE RECIPT FOR THE SOLOMONS).
I am also due to go skiing on the 22nd of Feb so dont know what will happen.
Has enyone had any experience of what will happen next plsssssssssss? :lol:
Make sure you get the duplicate receipt of the highest price Salomon skis you can find. Any ski shop worth their salt will do this for you, a good bottle of whiskey will help the process run smoothly.
Ross, I have been saying that in my last two postings on this thread, but I was trying to be subtle
AJ
reply to 'Airline Lost My Skis Any Advice' posted Feb-2009
If you paid cash i dont know, But if you got them on your credit / debit card it will be on your bank statment.
Also keep an eye on ebay as they may turn up on there. Hope you get sorted.
AJ Adele
Also keep an eye on ebay as they may turn up on there. Hope you get sorted.
AJ Adele
Topic last updated on 14-March-2009 at 06:36