Ian Wickham wrote:You can use your club card points for lots of differing trips, I save mine for air miles 8)
ditto. up to 7000 over 2 or 3 years :D
Report from Valmorel (with photos)
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ditto. up to 7000 over 2 or 3 years :D
ooh what a good idea! I also posted my thread on snowheads so it cannot be good advertising for them. I am about to write my letter of disgust at the service I recieved so I will let you know of the outcome.
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Started by Karen72 in France 15-Mar-2010 - 40 Replies
Caron-a
reply to 'Report from Valmorel (with photos)' posted Mar-2010
ditto. up to 7000 over 2 or 3 years :D
Dublin1
reply to 'Report from Valmorel (with photos)' posted Mar-2010
On the issue of Crystal I would send a registered letter marked private and confidential and for the personal atenttion of the MD of Crystal. Best to get his/her name first from the company website or a phonecall to HO.
Tony_H
reply to 'Report from Valmorel (with photos)' posted Mar-2010
I did something similar to Monarch Airlines, even tracked the letter as to when it was opened. Guess what......no reply.Dublin1 wrote:On the issue of Crystal I would send a registered letter marked private and confidential and for the personal atenttion of the MD of Crystal. Best to get his/her name first from the company website or a phonecall to HO.
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New and improved me
Dublin1
reply to 'Report from Valmorel (with photos)' posted Mar-2010
I think one way to progress this one would be mention that this is being discussed on a prominent ski forum (j2ski) and the outcome of letter to MD will be followed on forum
Karen72
reply to 'Report from Valmorel (with photos)' posted Mar-2010
Dublin1 wrote:I think one way to progress this one would be mention that this is being discussed on a prominent ski forum (j2ski) and the outcome of letter to MD will be followed on forum
ooh what a good idea! I also posted my thread on snowheads so it cannot be good advertising for them. I am about to write my letter of disgust at the service I recieved so I will let you know of the outcome.
Dublin1
reply to 'Report from Valmorel (with photos)' posted Mar-2010
Best of luck with it and keep us up to date
Kevski
reply to 'Report from Valmorel (with photos)' posted Mar-2010
Hi
we had a poor experience with Skiworld in Dec 09 and have just settled our compensation claim. My advice is to have a figure in mind and persist with them. Only when we started arbitration proceedings via ABTA did they increase their offer. Don't give up, but state your case clearly, tell them this has spoilt your enjoyment of the holiday and that you have photographic evidence ( send link to website). Unfortunately compensation may only be about a third of the holiday cost. I recommend you contact ABTA asap, they will record a complaint against Crystal and write to them, hopefully this will show them you mean business and they will incur costs so are more likely to settle out of court. Good Luck.
If you want any more info on my case email me kev@earlshilton.com. Also the Which? website has some good advice on writing letters of complaint.
we had a poor experience with Skiworld in Dec 09 and have just settled our compensation claim. My advice is to have a figure in mind and persist with them. Only when we started arbitration proceedings via ABTA did they increase their offer. Don't give up, but state your case clearly, tell them this has spoilt your enjoyment of the holiday and that you have photographic evidence ( send link to website). Unfortunately compensation may only be about a third of the holiday cost. I recommend you contact ABTA asap, they will record a complaint against Crystal and write to them, hopefully this will show them you mean business and they will incur costs so are more likely to settle out of court. Good Luck.
If you want any more info on my case email me kev@earlshilton.com. Also the Which? website has some good advice on writing letters of complaint.
Snow-weather
reply to 'Report from Valmorel (with photos)' posted Mar-2010
great!!!
Topic last updated on 29-March-2010 at 11:33