J2Ski Forum Posts and Replies by verbier_ski_bum

I skied 6 days this season and 5 of them were powder days. It is insane. Snow is great. We skied thigh-deep powder this weekend and our tracks were filling up as the day progressed.

felthorpe wrote:Rusty, as added insurance and as you are travelling with them again soon, I would also take the confirmation you have received on the T & C's from Swiss. An apology in writing to your complaint from Head Office, showing that this charge is not applicable, would add weight to any argument.

You could then wave said confirmation/apology under the nose of the official if they try to charge you again, to show that you have been through this before. And tell them that this time you will report them by name to their superiors and will ask for compensation, if they do not accept there should be no charge. :twisted:

It might be helpful if you could let us all have a copy so that we can go armed when flying Swiss. :mrgreen:

I think it would be going overboard for 60 CHF that will be reimbursed:) What's sort of compensation do you mean? But I would save a copy of reply. Mistakes happen. Swiss still offers great service and deals. Friends visiting last week paid 120 pounds return. If you consider that it includes hold luggage + skis + boots, and it's a regular airline that will ge priority in case of weather disruptions, I don't think it can be matched by Easy Jet, where many passengers would be packig everything in one ski bag to avoid extra charges and then dragging another 10 kilos to the cabin.

If you have any complaints after travelling with SWISS please send us a letter in English to below address.

Swiss International Air Lines Ltd.
Feedback Management
P.O. Box
4002 Basel
Switzerland

I suppose you can also call headquarters
Headquarters
Swiss International Air Lines Ltd.
P.O. Box
CH-4002 Basel
Switzerland
Phone: +41 61 582 00 00
Fax: +41 61 582 33 33

Also, on their website on the contact page you can fill in the form for complaints.

It's explicitly mentioned on their website that 1 pair of skis can be taken free of charge. Nothing has changed in this respect. It must have been a mistake and will be easily resolved if you do something about it. You are the first person I heard of who was made to pay for his skis.

I am with Tony here. I think you will benefit from picking up where you left last time skiing in the same resort as a beginner, get more comfortable on skis first and start exploring other resorts later.

SwingBeep wrote:AllyG, there are several off-piste routes down the Vallon de la Sache http://www.chaletchardons.com/off-piste.html

This morning 3 members of a group of 12 were caught in an avalanche at Samnaun, also this morning 3 members of a group of 8 were taken by one near Serfaus, one of the group is in a critical condition after being buried under 1.2 m of snow for 20 mins. On Saturday afternoon 2 members of a group of 3 were caught in one at Celerina and 3 snowboarders were caught in an avalanche at Solden last Friday. These together with the ones reported by PisteHors bring the total to 10 so far.

16 people across various places in Switzerland were caught last weekend. Luckily no deaths.

Silly thing to do in the early season. It's been snowing pretty much non-stop (4 weeks ago there was ZERO snow) so why don't people just give snowpack a chance to stabilise?

I don't think rules have changed. Well, some rules have but they concern other sports, not winter sports. Could be misunderstanding, new staff member etc. Ski equipment is mention as "normal sports baggage" in ew rules for which 60CHF charge applies, but there is a footnote saying that **On flights operated by SWISS, the 1st pair of ski/winter sport equipment is always free of charge. (And that includes ski boots regardless if they are packed in the same bag or separately). I hope you kept the receipt. I know people who flew skiing this season with Swiss and they were not charged for their skis.

Still way short of levels we had by beginning of January last season. 3m is needed to guarantee decent skiing till April.