Damaged skis ;-(

Make sure you stay on their case. Snowtrax took nearly a year to sort out my Spyder gloves that came apart.

ellistine wrote:Make sure you stay on their case. Snowtrax took nearly a year to sort out my Spyder gloves that came apart.

Well, as it happens, they have located all the paperwork, and have assessed the photo and want to look at the skis with the Scott rep. Problem is, they are in Bournemouth and I am 200 miles away, so how do they expect me to get the skis to them?
Oh, I know, they want me to post them in a box that Royal Mail say is too large for them to send, and end up using a courier for about £150.
Seeing as they are under warranty, shouldn't they be picking up the postage bill, or sending me a despatch label or something?
At least they seem to be on the case quickly. Interestingly, it came after I emailed them and said I knew of "several people" who were having delam problems with Scott skis this season.....

Any ideas peeps?

I think your skis are last season's, so check around the web, especially on snowheads. There have been some problems, though I'd not experienced any issues with my Punishers.
Pabs put me onto a decent couriers, that he'd used for delivering skis.

http://www.wedelivertheworld.co.uk/index.php?site=wedelivertheworld.com

They did the biz for me very well this year with 2 pairs of skis.

If the link is not working the company is called Fast Lane International.

Ask if the retailer wants the skis returned or the skis with bindings fitted. The bindings can make up quite a lot of shipping weight.

I just got skis (with bindings) and the the dude that sold me them used wedelivertheworld.com, they cost him £12 to send from SW1 (or something) to G1. Pretty sure you can pick a half hour-hour timeframe to have them picked up in. Use DHL rather than UKMail (think it gives you the option).

£20.00, France to Fife. With bindings.

Drive them down and charge them your going rate. LOL

my local courier in glasgow-"mailbozes etc" has delivered ksis with me for 1 quid (not sure if they are national)-they should be well up for re-embursing you that amount id think

let us know how it goes-you could always get a refund and get the armada el rays......

RoseR wrote:Drive them down and charge them your going rate. LOL

Ouch, they would be around £250