Damaged skis ;-(

Saw this whilst delayed at Toulouse some years ago,they were throwing the skis from the plane onto the ground as the trailer had not arrived to stack them on.This was not an outbound flight so our skis were not affected,but could have been the case on our arrival,will never know.
I surmise baggage handlers don't do careful. :evil:

So, if Scott say its not a manufacturing issue and therefore not covered under warranty, do I have an insurance claim?

Tony,
I would say, if they refuse to allow it under their warranty conditions, you should just get your skis fixed.

I remember, many years ago now, someone reversed end on into my car door, drivers' side, when it was parked (with my baby daughter in the back seat), and although I ran full pelt after their car (because I saw them through the window) they got away before I could read their number plate or catch them. My car door was quite badly bent. I took the car to our local specialist body work firm, and they said it would cost £500 to make the door look like it did before (and this was about 15 years ago) because it would need a new panel etc.

But when I told them it wasn't an insurance job and I just wanted the door fixed, they said £10 plus VAT and they just put a plunger on it and pulled it out straight. And it looked fine - only if you looked very carefully could you see a faint cracked line, and it stayed like that until I scrapped the car.

I know a car door isn't quite the same thing as a ski, but I would still think you could get it fixed for a reasonable price, as long as you didn't mind it not looking perfect.

Anyway, I hope you get it sorted and they pay up.

Ally

AllyG wrote:

I remember, many years ago now.....

.....oh please :roll:

Tony_H wrote:So, if Scott say its not a manufacturing issue and therefore not covered under warranty, do I have an insurance claim?

For other products/services this would be time for an independant expert report. For skis, I would struggle to think of where this might be found.

So, I suggest a) a carefully worded response, noting a number of incidents reported aabout Scott delams, denying any kind of impact damage, being specific about how you protect your skis. b) a phone call to trading standards, (maybe do this first, and refer to contact with T/Ss an your letter, c) time to create a nuisance value. In as may different ways as you can.

I note that one of the SH respondents was Milton Keynes based and had offered the other complainer the possibility of repair. (Final option)

Tony,
What I am trying to say is that you could check out your final option, in case you can't claim under the warranty, and get a quote for having the ski repaired, like I did with my car door.

Hopefully it can be easily and cheaply repaired.

Ally

Sorry Tony, I didn't address your question. One of the SH respondents suggested an insurance claim, citing the suppliers report that it was accident damage.

This would depend on the terms of your insurance cover, and also, what excess you may incur.

I really can't see why Scott wouldn't deal with this for you.
Would you be happy for a repair or do you want new skis?

If they try to fob you off i would email the highest person up in Scott you can find and politely point out that in the new digital age news of problems circulate fast.
State that you are prepared to post your story and photos on as many ski websites as possible.

Why would a company not repair them to save negative publicity??