Gutted

Thanks everybody for replies, TA spent couple of hrs trying to get flights from m/c but couldn,t find anything. Other destinations with m/c flight took us out of our budget. Asked about compen. She almost laughed, said if you look in the small print!!!!! The final insult was telling us if we took a refund she would be unable to refund the sum they charged us for paying with a credit credit card think it was about £40......stuffed all round.

angeltop wrote:Thanks everybody for replies, TA spent couple of hrs trying to get flights from m/c but couldn,t find anything. Other destinations with m/c flight took us out of our budget. Asked about compen. She almost laughed, said if you look in the small print!!!!! The final insult was telling us if we took a refund she would be unable to refund the sum they charged us for paying with a credit credit card think it was about £40......stuffed all round.

I think i would be in touch with my credit card company and ask them to apply a chargeback to the agent. Don't forget they to are equally responsible for the holiday. If they cannot supply the holiday you paid for then they have to give you ALL the money back.

So, are you going to take the flight from Gatwick? I'm sure you don't want to take the refund and cancel the holiday, because I certainly wouldn't :shock:

And if you can't buy another holiday for the same sort of price then you haven't really got any other options.

Ally

I'd like to know who the Tour Op is, I'd like to avoid them because of their T's & C's.

Do talk to your C/C company. The Tour Operator is in breach of Contract.
Also get in touch with Trading Standards Consumer Direct, who have a useful online service.

http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/index.htm


I'd be tempted to look for a flight unpackaged and do your own thing, using the local Tourist Office to find you accom.

angeltop wrote:Thanks everybody for replies, TA spent couple of hrs trying to get flights from m/c but couldn,t find anything. Other destinations with m/c flight took us out of our budget. Asked about compen. She almost laughed, said if you look in the small print!!!!! The final insult was telling us if we took a refund she would be unable to refund the sum they charged us for paying with a credit credit card think it was about £40......stuffed all round.

Just checked my tour ops policy...£40 compensation/per person within 2-4 weeks cancellation. Do look in the small print, change of airport is def "significant change".

Have you tried calling other tour ops to see if they have flight only options..they might if they need to get bums on seats.

What's your budget? I'm sure the lovely people on here can guide you to a good deal. My Tour op sent an offer £770 half board chalet hotel for La Plagne on those dates (and out of Manchester).
Good luck.

Can't go from gatwick, would mean journey up night before stay over. Asked if they would shuttle us, big fat no. We booked the complete package with neilson the flights were with Thompson. Asked what would happen to hotel accom was told it would just be cancelled by Neilsons Will check tour op policy.

This is a link to the Neilson Booking Conditions Pages

http://www.neilson.co.uk/documents/11771.pdf

Your Travel Agent does not seem to be too helpful :shock:

Bandit, thank you so much for being kind enough to send me the link. I will print off and go back to Co op travel tomorrow. Quite disappointed with TA although they looked to rebook us now feel they did not try to look after our interests, or am I being naive.