J2Ski Forum Posts and Replies by felthorpe

I'm with you Ally. OA has a nerve. We are all perfectly sane, nice, kind and friendly people, exactly the sort you want to spend a week stuck in a chalet with :lol: don't know what his problem is!

Shall we apple pie his bed?
:mrgreen:

verbier_ski_bum wrote:

felthorpe wrote:Rusty, as added insurance and as you are travelling with them again soon, I would also take the confirmation you have received on the T & C's from Swiss. An apology in writing to your complaint from Head Office, showing that this charge is not applicable, would add weight to any argument.

You could then wave said confirmation/apology under the nose of the official if they try to charge you again, to show that you have been through this before. And tell them that this time you will report them by name to their superiors and will ask for compensation, if they do not accept there should be no charge. :twisted:

It might be helpful if you could let us all have a copy so that we can go armed when flying Swiss. :mrgreen:

I think it would be going overboard for 60 CHF that will be reimbursed:) What's sort of compensation do you mean? But I would save a copy of reply. Mistakes happen. Swiss still offers great service and deals. Friends visiting last week paid 120 pounds return. If you consider that it includes hold luggage + skis + boots, and it's a regular airline that will ge priority in case of weather disruptions, I don't think it can be matched by Easy Jet, where many passengers would be packig everything in one ski bag to avoid extra charges and then dragging another 10 kilos to the cabin.

It was more a case of asking for compensation if they do it to Rusty a second time. The first time you can put it down to over zealous staff that maybe don't quite understand the rules, get a refund, fair enough, everyone makes mistakes and as you say, they are a good airline. But if they were to do it again, then wip out said letter and use the threat of a 2nd complaint and potential compensation claim as a lever to (hopefully) make them reconsider.

It is my experience (I am a professional complainer - had you noticed :D) that when they screw up, you give them the chance to put things right and are nice about it and say lots of thank you's when they sort it out BUT if they resist or make excuses, the gloves have to come off. At this stage I only stop when I have made them cry.

Rusty, as added insurance and as you are travelling with them again soon, I would also take the confirmation you have received on the T & C's from Swiss. An apology in writing to your complaint from Head Office, showing that this charge is not applicable, would add weight to any argument.

You could then wave said confirmation/apology under the nose of the official if they try to charge you again, to show that you have been through this before. And tell them that this time you will report them by name to their superiors and will ask for compensation, if they do not accept there should be no charge. :twisted:

It might be helpful if you could let us all have a copy so that we can go armed when flying Swiss. :mrgreen:

Tony_H wrote:

NellyPS wrote:I've just re-read my last post :shock:

I only needed to read it once :wink:

Saddo

I didn't know Nora was your Aunty, Iceman.

Small world..... :shock:

Wait till after baby is born for the skeleton bob, there's a good chap. Unless she is well overdue of course!

You will discover Sebmurphy that there is a lot of "tongue in cheek" comments on this site and much leg pulling along with some really good and valuable stuff.

The skill is sorting one from tother.

Have a great season, we are all jealous. :D

I always carry full paperwork to show what I have and have not paid for. We have had queries like this before and a battle of the paperwork seems to do the trick.

Like when I paid for 3 x 2 bedded rooms in Andorra and they tried to put us in 2 x 3 bedded rooms. Could have been a bit embarassing deciding who was to share with who!! :oops: