Latest posts for the topic "Damaged skis ;-("

Damaged skis ;-(

Mon, 12 Apr 2010 10:05:39 GMT

Hi guys

I came back from Serre Che last weekend, and discovered the tails of my Scott Neo's are damaged. I have absolutely no idea how this happened, I had no rear impact. There were a couple of clowns whilst waiting for a lift who regularly went on my tails, but I can't see how this might have happened.

Is there anything I can do to repair them, or should I be contacting Scott direct as the ski's were only bought in November 2009 and should not be showing wear like this:

Re:Damaged skis ;-(

Mon, 12 Apr 2010 10:20:07 GMT

Tony
Looks like a manufacturing flaw, contact Scott direct.

Finn

Re:Damaged skis ;-(

Mon, 12 Apr 2010 10:59:03 GMT

Thats not wear and tear, faults in the manufacturing agree with Finn get on to Scott :evil:

Re:Damaged skis ;-(

Mon, 12 Apr 2010 15:38:04 GMT

The base has delaminated. That is almost certainly a manufacturing issue.

My guess is that they will replace the skis.

If they offer a fix, you might ask that the warranty covers a whole winter season ~ there is little point in a continuing annual warranty that runs out in November.

Best of luck.

Re:Damaged skis ;-(

Mon, 12 Apr 2010 16:35:20 GMT

Tony, I don't think they are damaged. I think they are faulty. Have you contacted the dealer?

You might have a cruise over on SH. There have been a few delam faults on Scotts reported there in the past season, and it might give you some useful info. I'm not sure who the importer is. It might be worthwhile sending a pm to CEM, he may know.

Re:Damaged skis ;-(

Mon, 12 Apr 2010 16:43:40 GMT

Delaminations often start out small, but grow as water inside melts, and then refreezes. They may say that this started out with a small impact, and got worse. Still, it's worth a try, and if they don't help, it should be an easy repair.

Re:Damaged skis ;-(

Mon, 12 Apr 2010 16:46:58 GMT

Clamp and super glue!!! Bob's your uncle!!!! :D

Re:Damaged skis ;-(

Mon, 12 Apr 2010 19:15:47 GMT

I've been on to Snowtrax. I paid for them by debit card, so I have proof of payment, but as usual in these kind of situations can I find the invoice? Can I hell :evil:
They asked me to email them the photo, which I did, and they are going to speak to their Scott rep. I await a response. They said the rep may either decide looking at the photo, or want to see the skis, in which case I have got to get them to Bournemouth :(

Re:Damaged skis ;-(

Tue, 13 Apr 2010 17:22:39 GMT

Make sure you stay on their case. Snowtrax took nearly a year to sort out my Spyder gloves that came apart.

Re:Damaged skis ;-(

Tue, 13 Apr 2010 18:39:09 GMT

ellistine wrote:Make sure you stay on their case. Snowtrax took nearly a year to sort out my Spyder gloves that came apart.

Well, as it happens, they have located all the paperwork, and have assessed the photo and want to look at the skis with the Scott rep. Problem is, they are in Bournemouth and I am 200 miles away, so how do they expect me to get the skis to them?
Oh, I know, they want me to post them in a box that Royal Mail say is too large for them to send, and end up using a courier for about GBP150.
Seeing as they are under warranty, shouldn't they be picking up the postage bill, or sending me a despatch label or something?
At least they seem to be on the case quickly. Interestingly, it came after I emailed them and said I knew of "several people" who were having delam problems with Scott skis this season.....

Any ideas peeps?

Re:Damaged skis ;-(

Tue, 13 Apr 2010 19:00:52 GMT

I think your skis are last season's, so check around the web, especially on snowheads. There have been some problems, though I'd not experienced any issues with my Punishers.
Pabs put me onto a decent couriers, that he'd used for delivering skis.

http://www.wedelivertheworld.co.uk/index.php?site=wedelivertheworld.com

They did the biz for me very well this year with 2 pairs of skis.

If the link is not working the company is called Fast Lane International.

Ask if the retailer wants the skis returned or the skis with bindings fitted. The bindings can make up quite a lot of shipping weight.

Re:Damaged skis ;-(

Tue, 13 Apr 2010 19:29:51 GMT

I just got skis (with bindings) and the the dude that sold me them used wedelivertheworld.com, they cost him GBP12 to send from SW1 (or something) to G1. Pretty sure you can pick a half hour-hour timeframe to have them picked up in. Use DHL rather than UKMail (think it gives you the option).

Re:Damaged skis ;-(

Tue, 13 Apr 2010 23:23:18 GMT

GBP20.00, France to Fife. With bindings.

Re:Damaged skis ;-(

Wed, 14 Apr 2010 08:01:14 GMT

Drive them down and charge them your going rate. LOL

Re:Damaged skis ;-(

Wed, 14 Apr 2010 10:00:02 GMT

my local courier in glasgow-"mailbozes etc" has delivered ksis with me for 1 quid (not sure if they are national)-they should be well up for re-embursing you that amount id think

let us know how it goes-you could always get a refund and get the armada el rays......

Re:Damaged skis ;-(

Wed, 14 Apr 2010 11:06:25 GMT

RoseR wrote:Drive them down and charge them your going rate. LOL

Ouch, they would be around GBP250

Re:Damaged skis ;-(

Wed, 14 Apr 2010 11:27:36 GMT

Tony_H wrote:

RoseR wrote:Drive them down and charge them your going rate. LOL

Ouch, they would be around GBP250

:thumbup: :thumbup:

Re:Damaged skis ;-(

Fri, 23 Apr 2010 13:57:29 GMT

Tony, any news on replacements for your delaminated Scotts??

Re:Damaged skis ;-(

Fri, 23 Apr 2010 23:34:54 GMT

bandit wrote:Tony, any news on replacements for your delaminated Scotts??

Pah. Snowtrax received them and emailed me to say it looked like a non warranty issue, and more like some kind of heavy rear end impact. Which is of course nonsense, as every time my skis have been out they have been with me. No imapct whatsoever, and I have been treating them better than I treat Mrs H. So I have no idea where they are getting this idea from, apart from to suggest (how very darte I) that they are trying to wriggle out of a warranty issue.
Anyway, the Scott rep is picking them up this coming week and will report back. I will be majorly annoyed if someone tries to tell me its not a warranty issue or not a manufacturing defect.
I will report back. Grrrrr

Re:Damaged skis ;-(

Fri, 23 Apr 2010 23:37:58 GMT

Have you had them on a plane?

I'd suggest that, if you have been, you tell them you drive every time.

Re:Damaged skis ;-(

Fri, 23 Apr 2010 23:58:38 GMT

Good point Pablo. I once peeked behind the security curtain, and witnessed my rucsac being thrown off the top of the high-piled luggage onto the ground. Result? A smashed banjo.

Re:Damaged skis ;-(

Sat, 24 Apr 2010 08:45:48 GMT

They have been on 2 return flights, but I have a superb triple lined padded double ski bag, and I wrap my skis in bubble wrap inside them, tips and tails as well. They have not shown any damage after these flights. It was, funnily enough, after the Easter road trip that the damage was visible. However, I can confirm that there has most certainly not been any impact of any sort that they are talking about. Is this a cop out by them?

Re:Damaged skis ;-(

Sat, 24 Apr 2010 11:00:11 GMT

I have been in Chambery airport watching them take the ski bags from the luggage-mover on to the conveyor belt and some bubble wrap and a decent bag wouldn't stop them being damaged (or weakened). Point remains - don't let them know you have been on a flight.

Re:Damaged skis ;-(

Sat, 24 Apr 2010 15:19:33 GMT

Pablo Escobar wrote:I have been in Chambery airport watching them take the ski bags from the luggage-mover on to the conveyor belt and some bubble wrap and a decent bag wouldn't stop them being damaged (or weakened). Point remains - don't let them know you have been on a flight.

Have seen them at Bournemouth airport, using their boots to kick ski/boards through the hole. Hubby went round the back and told them they would be next on the end of his boot if they tried it with our boards.

Re:Damaged skis ;-(

Sat, 24 Apr 2010 15:32:20 GMT

Saw this whilst delayed at Toulouse some years ago,they were throwing the skis from the plane onto the ground as the trailer had not arrived to stack them on.This was not an outbound flight so our skis were not affected,but could have been the case on our arrival,will never know.
I surmise baggage handlers don't do careful. :evil:

Re:Damaged skis ;-(

Sat, 24 Apr 2010 20:13:47 GMT

So, if Scott say its not a manufacturing issue and therefore not covered under warranty, do I have an insurance claim?

Re:Damaged skis ;-(

Sat, 24 Apr 2010 20:48:17 GMT

Tony,
I would say, if they refuse to allow it under their warranty conditions, you should just get your skis fixed.

I remember, many years ago now, someone reversed end on into my car door, drivers' side, when it was parked (with my baby daughter in the back seat), and although I ran full pelt after their car (because I saw them through the window) they got away before I could read their number plate or catch them. My car door was quite badly bent. I took the car to our local specialist body work firm, and they said it would cost GBP500 to make the door look like it did before (and this was about 15 years ago) because it would need a new panel etc.

But when I told them it wasn't an insurance job and I just wanted the door fixed, they said GBP10 plus VAT and they just put a plunger on it and pulled it out straight. And it looked fine - only if you looked very carefully could you see a faint cracked line, and it stayed like that until I scrapped the car.

I know a car door isn't quite the same thing as a ski, but I would still think you could get it fixed for a reasonable price, as long as you didn't mind it not looking perfect.

Anyway, I hope you get it sorted and they pay up.

Ally

Re:Damaged skis ;-(

Sat, 24 Apr 2010 21:09:38 GMT

AllyG wrote:

I remember, many years ago now.....

.....oh please :roll:

Re:Damaged skis ;-(

Sat, 24 Apr 2010 21:39:19 GMT

Tony_H wrote:So, if Scott say its not a manufacturing issue and therefore not covered under warranty, do I have an insurance claim?

For other products/services this would be time for an independant expert report. For skis, I would struggle to think of where this might be found.

So, I suggest a) a carefully worded response, noting a number of incidents reported aabout Scott delams, denying any kind of impact damage, being specific about how you protect your skis. b) a phone call to trading standards, (maybe do this first, and refer to contact with T/Ss an your letter, c) time to create a nuisance value. In as may different ways as you can.

I note that one of the SH respondents was Milton Keynes based and had offered the other complainer the possibility of repair. (Final option)

Re:Damaged skis ;-(

Sat, 24 Apr 2010 22:00:51 GMT

Tony,
What I am trying to say is that you could check out your final option, in case you can't claim under the warranty, and get a quote for having the ski repaired, like I did with my car door.

Hopefully it can be easily and cheaply repaired.

Ally

Re:Damaged skis ;-(

Sat, 24 Apr 2010 22:11:42 GMT

Sorry Tony, I didn't address your question. One of the SH respondents suggested an insurance claim, citing the suppliers report that it was accident damage.

This would depend on the terms of your insurance cover, and also, what excess you may incur.

Re:Damaged skis ;-(

Sun, 25 Apr 2010 11:33:04 GMT

I really can't see why Scott wouldn't deal with this for you.
Would you be happy for a repair or do you want new skis?

If they try to fob you off i would email the highest person up in Scott you can find and politely point out that in the new digital age news of problems circulate fast.
State that you are prepared to post your story and photos on as many ski websites as possible.

Why would a company not repair them to save negative publicity??

Damaged skis ;-(

Sun, 25 Apr 2010 15:04:08 GMT

Tony_H wrote:the ski's were only bought in November 2009

Hang on - if the skis were bought less than 6 months ago, the warranty is irrelevant. Aren't you covered by your statutory rights under the Sale of Goods Act, which states that goods should be fit for purpose? Skis would be expected to last longer than 1 season, surely? Even if you skiied every single day for 6 months - which you haven't anyway. Your first remedy is with the retailer from whom you purchased the skis. They shouldn't be fobbing you off onto the manufacturer, as your contract is with the retailer.
Also, thanks to European Regulations, UK law now offers greater protection for consumers against products which develop faults within the first 6 months.
I also understand that for damage spotted within the first 6 months, it is for the supplier to prove that the goods conformed with the contract at the point at which they were supplied - and not you to prove that you didn't cause the damage.
I'm not a lawyer, but I have picked this information up from extensive research on consumer protection for various family and friends. Maybe you'll find something useful in it.

Good luck,
Allie

Damaged skis ;-(

Sun, 25 Apr 2010 16:37:46 GMT

acarr wrote:

Tony_H wrote:the ski's were only bought in November 2009

Hang on - if the skis were bought less than 6 months ago, the warranty is irrelevant. Aren't you covered by your statutory rights under the Sale of Goods Act, which states that goods should be fit for purpose? Skis would be expected to last longer than 1 season, surely? Even if you skiied every single day for 6 months - which you haven't anyway. Your first remedy is with the retailer from whom you purchased the skis. They shouldn't be fobbing you off onto the manufacturer, as your contract is with the retailer.
Also, thanks to European Regulations, UK law now offers greater protection for consumers against products which develop faults within the first 6 months.
I also understand that for damage spotted within the first 6 months, it is for the supplier to prove that the goods conformed with the contract at the point at which they were supplied - and not you to prove that you didn't cause the damage.
I'm not a lawyer, but I have picked this information up from extensive research on consumer protection for various family and friends. Maybe you'll find something useful in it.

Good luck,
Allie

What is normal wear and tear for a ski ?

I would guess that such a case might be based on whether damage to ski tips is normal wear and tear, and the manufacturer should be expected take steps to protect the tip, because of the resulting possibility of delamination. Over the last decade, there had been a move toward all skis having protective caps on the tips of the skis, but that has changed for certain types of ski. I think the trend away from tip caps, is probably dictated by fashion. People want their skis, especially powder, and park, to look like they are made by small ski builders, and also tip protectors can be ugly (I don't think swing weight is really a factor). So did the manufacturer make a decision to design a ski without a tip cap, knowing that damage and resulting delamination were likely ?

Re:Damaged skis ;-(

Mon, 26 Apr 2010 11:44:32 GMT

Hmmm, lots of interesting things thrown in here.
Scott skis, all mountain ones anyway, certainly do not have tip protectors. I would imagine this is because they are invariably semi or full twin tips and therefore this is a fashion and design choice. I have to say I think that skis do look better without tip protectors, but thats just me.

As for insurance, my excess is GBP50 so its well worth claiming if it comes to that. The policy is a winter sports extension which simply says "cover if damaged lost or stolen during your journey...."

At this stage, its only the retailer who have suggested it may not be a manufacturing issue. I am still waiting for Scott to come back, but the retailer are suggesting they feel this may be the case. So I am interested to read the comments regarding my rights as a buyer, the 6 month issue, and so on. Lets see what Scott say before I do anything else.

Re:Damaged skis ;-(

Wed, 28 Apr 2010 00:33:49 GMT

Ok, there is bad news, and some good news.
The bad news is Scott definitely think the damage comes from rear end severe impact. This is news to me, but I guess having transported them 3 times across Europe this season, anything could have happened to them to cause this.

The good news is my insurance covers me for damage during transport, and Snowtrax are being particularly helpful in providing documentation which confirms the problem and how they may have been damaged. I will have to pay an excess, but basically I will get back almost as much as I paid for them.

In the meantime, Snowtrax have offered to provide me with a pair of 2011 Neo's at a heavily reduced rate so I can replace them for very little financial uplift.

I now need to wait for the insurance to pay out, and I can get sorted again.

Re:Damaged skis ;-(

Wed, 28 Apr 2010 05:50:42 GMT

Tony, I've not had my hands on the damaged ski, but I've seen the photo. It must have been a pretty specialised rear end hit to delaminate just the one layer of base and leave no impact mark.

Any decent ski shop will provide documentation in the form of valuation and a damage report for insurers. Been there done that.

Lots of web active skiers are aware that there were duff batches of Scotts which were prone to delam problems around the production time of your skis.

So, being totally cynical, the dealer gets rid of a known problem, neatly sidesteps their responsibilities as a seller and gets to sell you another pair too. Nice work if you can get it!

Waddles like a duck, quacks like a duck.........

However, I'm aware that you are pretty busy with lots of stuff right now, so take the path of least resistance, would be my suggestion.

As for a replacement ski, I suggest that you wait and test, there are plenty of skis in this performance category, some seem to have less quality control problems.

Re:Damaged skis ;-(

Wed, 28 Apr 2010 08:32:04 GMT

I still think superglue and a clamp would have sorted the problem. Its worked for me in the past!! :?:

Re:Damaged skis ;-(

Wed, 28 Apr 2010 08:40:11 GMT

Tony

I have just done a quick search about the problems that Scott have had and it seems to relate to Neos and Mission skis however judging by it Scott are just reverting saying that it is impact damage and will provide a report advising the same. I haven't been able to find any professional report or opinion on the delamination.

Putting my professional head on I have to say that you won't get anywhere with Scott unless you can obtain an independant experts report that says the delamination isn't as a result of impact but a manufacturing defect. Whilst this isn't impossible the time and cost isn't worth it and even then Scott are unlikely to pay out so it will mean you having to run a case through the small claims court and you have a 50:50 chance of succeeding.

My honest opinion is to wait and see what Scott say if they refuse on account of impact then ensure they give you are report and submit this to your household insurers and claim the cost back. Keep the skis and get the repaired and buy yourself a new set :twisted:

Re:Damaged skis ;-(

Wed, 28 Apr 2010 08:43:48 GMT

I am with Bandit on this one - the 'rear end impact' sounds much too convenient.

I had a problem with my nearly new car, a car which was covered by a 3 year manufacturers warranty, and the garage also said it was 'rear end impact' which wasn't covered under the warranty (and was totally invisible plus I am the only driver and I leave it overnight in our own yard so it must have happened in a car park in town).

However, life is too short for long stomach-ulcer inducing arguments sometimes, and I just paid to have it fixed. The second time it happened, though, they claimed under the warranty and I got it properly fixed for nothing (better glue and clamp, Brucie). And the car's been fine ever since.

I think I'd do the same as Tony - just say thanks very much and buy some new skis with the money (assuming the insurers don't argue about it, and I don't see why they would). But I'd think twice before buying the same skis, in case it really is a manufacturing fault, as Bandit said.
I'm sure the problem with my car was a manufacturing fault.

Ally

Re:Damaged skis ;-(

Wed, 28 Apr 2010 09:05:50 GMT

I'd go with the SOGA 1979 (sales of goods act), and as they're less than 6 months old, it's up to the manufacturer to prove that they were NOT faulty, rather than the other way round. It's only when they are over 6 months old that you have to prove the fault.

I smell a rat here...

Personally, on principal, I'd sent a recorded delivery letter to Scott, along with a copy of the SOGA, highlighting the section about the product being under 6 months old, along with a print out showing evidence that others have also had this delamination issue, and ask them to replace or repair the skis free of charge, as per your legal entitlement!

If you're happy to pay for a new pair, then fair enough, but I really hate companies that like ripping people off and snaking out of taking responsibility when they probably know it's their fault. I wouldn't pass them another penny of my money!

Re:Damaged skis ;-(

Wed, 28 Apr 2010 12:10:07 GMT

gadgetgirl79 wrote:I'd go with the SOGA 1979 (sales of goods act), and as they're less than 6 months old, it's up to the manufacturer to prove that they were NOT faulty, rather than the other way round. It's only when they are over 6 months old that you have to prove the fault.

I smell a rat here...

Personally, on principal, I'd sent a recorded delivery letter to Scott, along with a copy of the SOGA, highlighting the section about the product being under 6 months old, along with a print out showing evidence that others have also had this delamination issue, and ask them to replace or repair the skis free of charge, as per your legal entitlement!

If you're happy to pay for a new pair, then fair enough, but I really hate companies that like ripping people off and snaking out of taking responsibility when they probably know it's their fault. I wouldn't pass them another penny of my money!

I would also totally agree with this post & the other one relating to your rights under the SOGA.In my experience & I have had a few the system does work but will require firm input from you,I personally pursue all the issues to the justifiable end,in one case with my car for 2 years but won in the end.
You on the other hand might consider the less hassle route & that's your decision to make,some companies expect people to give up if they complicate the issue.
Another slight possibility is your next insurance premium may go up as a result of claiming through them.

Re:Damaged skis ;-(

Wed, 28 Apr 2010 13:44:22 GMT

Thanks for everyones input into this. It really should be a simple matter. Scott have agreed with the retailer that this is not a manufacturing issue. There seems no point arguing as they are not likely to change their minds at the end of the day.

My biggest issue is being able to confirm when the damage happened. It was only during my Easter trip that I noticed the damage when I cleaned the skis down after a day on the slopes ready for packing, so it may have happened before and taken time to become visible? I really dont know how these things work.

Anyway, I have to say Snowtrax have been very helpful in providing documentary evidence of purchase and confirmation of the damage cause for insurance purposes, along with a very good discount on a replacement pair of next seasons model, which my insurance will just about cover, give or take GBP30 or so. I dont smell a rat, just a company looking to offer a good level of customer support, and lets face it, they are under no obligation to offer me anything now that the manufacturer have confirmed it is not a warranty issue. I am impressed that Snowtrax want to offer a solution to be fair.

I believe I am entitled to get my damaged skis returned, as they are my property. Is this correct?

Re:Damaged skis ;-(

Wed, 28 Apr 2010 13:51:51 GMT

IF you wrote off a car and the insurance company paid out would you reasonably expect them to return you the car?

(genuinely not sure but I don't believe you would be entitled to the skis)

Re:Damaged skis ;-(

Wed, 28 Apr 2010 13:58:54 GMT

If an insurance company writes off a car you are entitled to keep it if you want Pabs they will just deduct the salvage value from your write off value! 8)

However a lot of household insurance companies don't care about actually seeing the damage and in Tony's case i would reckon that if he sends them a report and photos of the damage they will duly send him a cheque and not ask for the skis.... but you never know!

Re:Damaged skis ;-(

Wed, 28 Apr 2010 14:46:11 GMT

Pablo Escobar wrote:IF you wrote off a car and the insurance company paid out would you reasonably expect them to return you the car?

(genuinely not sure but I don't believe you would be entitled to the skis)

Thats totally different, as there are legal implications with having a "written off" car.

Re:Damaged skis ;-(

Wed, 28 Apr 2010 14:49:25 GMT

AllyG wrote:I am with Bandit on this one - the 'rear end impact' sounds much too convenient.

I had a problem with my nearly new car, a car which was covered by a 3 year manufacturers warranty, and the garage also said it was 'rear end impact' which wasn't covered under the warranty (and was totally invisible plus I am the only driver and I leave it overnight in our own yard so it must have happened in a car park in town).

However, life is too short for long stomach-ulcer inducing arguments sometimes, and I just paid to have it fixed. The second time it happened, though, they claimed under the warranty and I got it properly fixed for nothing (better glue and clamp, Brucie). And the car's been fine ever since.

I think I'd do the same as Tony - just say thanks very much and buy some new skis with the money (assuming the insurers don't argue about it, and I don't see why they would). But I'd think twice before buying the same skis, in case it really is a manufacturing fault, as Bandit said.
I'm sure the problem with my car was a manufacturing fault.

Ally

Ally, with the greatest respect, I know you do not own your own skis, and I also know from what you say that you are not up to speed with things like equipment.

I also dont think this rear end impact story of yours has any relevance whatsoever in this case.

Why would I possibly think twice about buying another pair of Neo's? They are exactly what I want, look great, ski fantastically well, and come in my perfect length.

Thanks for your input though.

Re:Damaged skis ;-(

Wed, 28 Apr 2010 15:01:29 GMT

From my experience the insurance company would go with the paperwork you have & not require acquisition of the skis,best to ask them as I know you want to keep them & have them repaired which makes sense.
Whatever you decide I hope it all goes well for you.

Re:Damaged skis ;-(

Wed, 28 Apr 2010 15:06:27 GMT

Tony_H wrote:

Pablo Escobar wrote:IF you wrote off a car and the insurance company paid out would you reasonably expect them to return you the car?

(genuinely not sure but I don't believe you would be entitled to the skis)

Thats totally different, as there are legal implications with having a "written off" car.

Technicaly Pabs is right Tony in that the insurers can demand to retain the skis and if they pay you out there is nothing you can do about keeping them. However household insurers don't really care about the goods so long as they are clearly damaged so don't ask you to send the goods to them for retention or send out their own inspector to review and collect them when the value is so low and not worth their while...

As for thinking twice about getting a second pair surely anyone would do that given it has been mentioned that it is potentially a manufacturing fault with these skis. All becasue you think twice doesn't mean you don't go ahead any buy a pair anyway!

Re:Damaged skis ;-(

Wed, 28 Apr 2010 17:31:37 GMT

Tony,
I'm sorry you don't see the relevance of my vehicle stories. Here is another one:

We had a tractor which went on fire once - total write off, but we wanted the parts because we had another similar tractor. So I asked the Loss Adjuster (who worked for the insurance company) if we could buy the salvage rights to the tractor. He okayed it, and we got the remains of the tractor for a very minimal sum (I can't remember how much now).

I would say if you accept the money, the insurers own your damaged skis, but you could ask them if they would give/sell them to you. Of course, a pair of skis are only worth a fraction of the cost of a tractor, so as Brimster said, the insurers probably aren't bothered about what happens to them. Our household insurers certainly never asked for our damaged camera back when I claimed on that.

Ally

Re:Damaged skis ;-(

Wed, 28 Apr 2010 17:58:58 GMT

AllyG wrote:Tony,
I'm sorry you don't see the relevance of my vehicle stories. Here is another one:

We had a tractor which went on fire once - total write off, but we wanted the parts because we had another similar tractor. So I asked the Loss Adjuster (who worked for the insurance company) if we could buy the salvage rights to the tractor. He okayed it, and we got the remains of the tractor for a very minimal sum (I can't remember how much now).

I would say if you accept the money, the insurers own your damaged skis, but you could ask them if they would give/sell them to you. Of course, a pair of skis are only worth a fraction of the cost of a tractor, so as Brimster said, the insurers probably aren't bothered about what happens to them. Our household insurers certainly never asked for our damaged camera back when I claimed on that.

Ally

Ally motor vehicles always have a scrap value & insurers are keen to have it even from the owner,who often gets first refusal.
When it comes to small items with no value when damaged they are usually not interested in taking them from you.

Re:Damaged skis ;-(

Wed, 28 Apr 2010 18:03:01 GMT

The scrap value wasn't really the point I was making I just couldn't think of a better explanation. If you get to keep them fire some slow cure epoxy in there and keep skiing them. I bet it would have almost no impact (if any) on ski performance.

Re:Damaged skis ;-(

Wed, 28 Apr 2010 18:03:08 GMT

i'd say keep the bindings but chuck the rest..if you're getting a similar type of replacement then why would you want to keep them ?

Re:Damaged skis ;-(

Wed, 28 Apr 2010 18:09:07 GMT

live_Ade wrote:i'd say keep the bindings but chuck the rest..if you're getting a similar type of replacement then why would you want to keep them ?

Read my post ^ pretty sure the damage is only a slight delam. I doubt the core of the ski extends all the way in to the tail anyway. Epoxy + clamps. Search TGR for repair advice.

Re:Damaged skis ;-(

Wed, 28 Apr 2010 18:46:47 GMT

Pablo Escobar wrote:

live_Ade wrote:i'd say keep the bindings but chuck the rest..if you're getting a similar type of replacement then why would you want to keep them ?

Read my post ^ pretty sure the damage is only a slight delam. I doubt the core of the ski extends all the way in to the tail anyway. Epoxy + clamps. Search TGR for repair advice.

Totally agree,there are some very good adhesives in the market today.
As to why you would require 2 pairs of skis,I would think most have more than one pair
judging by posts on here & that includes me.Also Tony does really love these particular skis & I am sure they could be repaired without loss of performance,if not by DIY then a professional.
What have you got to lose?

Re:Damaged skis ;-(

Wed, 28 Apr 2010 18:50:32 GMT

Additionally Tony could put bindings on them and give them to someone who usually rents (friend, family etc). Are they not around the correct length for your wife? :twisted:

Re:Damaged skis ;-(

Wed, 28 Apr 2010 18:53:37 GMT

live_Ade wrote:i'd say keep the bindings but chuck the rest..if you're getting a similar type of replacement then why would you want to keep them ?

Always nice to have a pair of rock skis for when conditions are thin. If you are driving out at the start or end of the season, taking a second pair of skis is no big deal. If you can keep them, and as the damage can be repaired, with no effect on performance, you might as well buy a different pair of skis. Maybe some groomer skis that will be better if there is no powder, or some really fat skis just for powder.

My boards and skis get foam protectors taped in place for traveling by air.

Re:Damaged skis ;-(

Wed, 28 Apr 2010 18:54:56 GMT

computer had a wobbly :lol:

Re:Damaged skis ;-(

Wed, 28 Apr 2010 23:25:01 GMT

Technicaly Pabs is right Tony in that the insurers can demand to retain the skis and if they pay you out there is nothing you can do about keeping them.
The insurers dont have them, the retailer does. I will hope they will send them back to me, and my question was if the retailer has them, shouldnt they send them back anyway seeing as its now in the hands of insurers?

As for why would I want to keep them, they'd look nice on the wall of the summer house in my NEW house.....or make a good 2nd pair to use when conditions arent great as had been suggested, if they can be repaired to a useable standard.

In the meantime, the retailer is hanging on to them to fit the existing bindings to the new ones, assuming all goes to plan. There is absolutely nothing wrong with the bindings and nothing warrants replacing them.

Re:Damaged skis ;-(

Wed, 28 Apr 2010 23:47:57 GMT

or make a good 2nd pair to use when conditions arent great as had been suggested, if they can be repaired to a useable standard

Definitely can be.

Re:Damaged skis ;-(

Thu, 29 Apr 2010 00:29:59 GMT

Tony_H wrote:

In the meantime, the retailer is hanging on to them to fit the existing bindings to the new ones, assuming all goes to plan. There is absolutely nothing wrong with the bindings and nothing warrants replacing them.

I would try for skis and bindings in the insurance claim, as that's what the insurance company will be used to having submitted. If they do reuse the bindings, you should claim the cost of remounting them.

Re:Damaged skis ;-(

Thu, 29 Apr 2010 11:05:25 GMT

If you can keep them repair them, another pair is always a bonus ........ you have seen my garage I just can't part with old skis, if nothing else use them to practice your ski tuning 8)

Re:Damaged skis ;-(

Thu, 29 Apr 2010 11:40:59 GMT

Good idea Wickers.

Re:Damaged skis ;-(

Mon, 3 May 2010 19:19:17 GMT

Have you considered super glue and clamp?

Re:Damaged skis ;-(

Mon, 3 May 2010 22:06:53 GMT

Super Glue is brittle, has temperature limits, and is susceptable to impact.

Re:Damaged skis ;-(

Mon, 3 May 2010 22:18:09 GMT

Slow cure marine epoxy!

Re:Damaged skis ;-(

Tue, 4 May 2010 08:21:49 GMT

Glue, Super glue, super duper glue, oxy, poxy, epoxy, whatever!!! :shock:

My point is 9 pages of wibble over a 2 minute repair job :roll:

Re:Damaged skis ;-(

Tue, 4 May 2010 08:36:31 GMT

Brucie wrote:Glue, Super glue, super duper glue, oxy, poxy, epoxy, whatever!!! :shock:

My point is 9 pages of wibble over a 2 minute repair job :roll:

Oooh Brucie, I love a man who says what he means 8)

BTW I'm with Mr Mac, super glue is NFU for this job :D

Re:Damaged skis ;-(

Tue, 4 May 2010 12:03:41 GMT

Brucie wrote:Glue, Super glue, super duper glue, oxy, poxy, epoxy, whatever!!! :shock:

My point is 9 pages of wibble over a 2 minute repair job :roll:

How I miss those stars - worthy of ***** Brucie.
:D

Edited to add - although it was funny comment I think if you pay a load of money for something and it falls apart then you should complain.

They would be sure to fall apart if glued them, and once you'd tried to put it right yourself then it would be too late to claim

Re:Damaged skis ;-(

Tue, 4 May 2010 12:07:09 GMT

In fairness Brucie, they are totally different things :lol:

Re:Damaged skis ;-(

Wed, 5 May 2010 14:31:01 GMT

ok i have only just looked at the picture...is the back section which is delaminated metal or a resin... if metal then there is no way it could get like it is with a fault it has to be impact, if it is plastic/resin then it is possible but unlikely (the kink in it is the suspect bit)

impossibel to tell for sure without seeing the product in the flesh but if it is not covered by warranty then get hold of sokme proper base repair epoxy and get it stuck down, or get a shop to stick it for you, cheap B&Q epoxy is not flexible enough and will not last

Re:Damaged skis ;-(

Wed, 5 May 2010 19:16:46 GMT

cem wrote:ok i have only just looked at the picture...is the back section which is delaminated metal or a resin... if metal then there is no way it could get like it is with a fault it has to be impact, if it is plastic/resin then it is possible but unlikely (the kink in it is the suspect bit)

impossibel to tell for sure without seeing the product in the flesh but if it is not covered by warranty then get hold of sokme proper base repair epoxy and get it stuck down, or get a shop to stick it for you, cheap B&Q epoxy is not flexible enough and will not last

Thanks CEM, nice to have some sensible replies for a change.
Yes, its metal.
I'll be taking them to a ski shop when I get them back to se what can be done, your views as always are appreciated.

Re:Damaged skis ;-(

Mon, 10 May 2010 08:42:35 GMT

Tony,

not a problem, i have seen several hundered delams in my time and currently handle the warranties for two major ski brands as an independant, beleive me i have seen all sorts, some legit some very very dogey (the base has delaminated at the tip (in the shape of a wax iron) but the edge of the ski had been so heavily serviced it was actually worn through in the waist!!!!! they wanted to claim on warranty due to the base delam....) 1 the ski had been abused in servicing, 2 the delam was caused by excessive heat, the parent complained that he thought the ski should last longer...see what we are up against

ok, if it is metal it would not bend in the way it has with a simple delamination, there has to have been some kind of knock to get it to bend the way it is, a simple delam would have caused the metal to lift away from the core of the ski, not bend...how was it caused..well now we start guessing...airline (most likely) or prehaps banging skis inot skow outside a cafe, or putting them into the rack of a gondola (if the rack has a sharp section in it...have seen this a few times)

it should be a simple repair you can do it yourself the glue is available from http://www.jonsskituning.co.uk/component/page,shop.product_details/flypage,shop.flypage/product_id,56/category_id,21/manufacturer_id,0/option,com_virtuemart/Itemid,1/ and a couple of clapms and some tape to act as a barrier isd all you need

with regards to who owns the skis...technically if they have been written off by an insurance company then they own them, in the past when i have written a write off letter for an insurance company we have a closing sentence which tell the insurance company that we have retained the skis under the reference number of the letter and they will be held for a period of 6 months, if they wish to inspect them..... after that time they are destroyed, we would alos off ther insurance company a small discount if they wisehed to do the replacement deal directly with ourselves (but this is up to the custoemr to accept although the insurance company can replace like for like and if they were getting a discount then they normally called up and paid us directly for the skis.

in 10 years i think i only ever had an insurance company inspect 1 pair of skis and this was becasue the custoemr was a serial claimant and had claimed on the same skis 6 months previously at another shop, they had filed all the paperwork as we did including the serial number of the ski and when we did the same alarm bells starting ringing.... think the customer was getting a little visit from the feds for insurance fraud

Re:Damaged skis ;-(

Mon, 10 May 2010 20:48:45 GMT

Many many thanks. I believe there is a seat in No 10 vacant at the moment, you get my vote....