Latest posts for the topic "Just been told we have to move"

Just been told we have to move

Thu, 5 Nov 2009 16:42:15 GMT

Just had a call of our T/O telling us we have to move to a different apartment. Its the same size apt but the nice lady on the phone said we would have a pool ( pools outside and its winter or pool at another hotel) which she didnt really tell us that bit in the brackets just we would have a pool. Its slightly futher away from the Gondola on the map and there looks to be a bar under the apts.

Do i have any say?

Re:Just been told we have to move

Thu, 5 Nov 2009 16:47:54 GMT

Why should you move you are a paying customer, ring them back and tell them you want to stay put and then let them up grade you if they want you to move.
If you accept it you have just made their life a lot easier and your above a bar further from the lifts.

Re:Just been told we have to move

Thu, 5 Nov 2009 16:55:24 GMT

I agree with Ian, push for an upgrade, don't let them move you away from the gondola!

Re:Just been told we have to move

Thu, 5 Nov 2009 17:00:01 GMT

Weird how i paid the hols off yesterday :x then a call today.

There ringing back

Re:Just been told we have to move

Thu, 5 Nov 2009 17:02:11 GMT

mfc wrote:Weird how i paid the hols off yesterday :x then a call today.

There ringing back

Good luck mate give um hell :wink:

Re:Just been told we have to move

Thu, 5 Nov 2009 17:12:01 GMT

Ian Wickham wrote:

mfc wrote:Weird how i paid the hols off yesterday :x then a call today.

There ringing back

Good luck mate give um hell :wink:

I will do when they ring me back as promised at 5 as they shut at 5:30.

What time is it now?

Re:Just been told we have to move

Thu, 5 Nov 2009 17:19:43 GMT

mfc
It sounds as though you've been 'bumped' for someone else. It's nearly 5-20 now, have they phoned back yet?

Ally

Re:Just been told we have to move

Thu, 5 Nov 2009 17:23:54 GMT

no.. im onto them

answering machine ...... aaaahhhhhhhhhhh :evil: and its bloody country music

Re:Just been told we have to move

Thu, 5 Nov 2009 17:46:24 GMT

We actually started to argue. I asked why they hadnt rang back and was told she'd been answering the phone and couldnt really ignore them, wtf :evil:

Didnt get an answer why i paid over GBP2000 on the 4th only to be told today that we have to move.

Ive asked to be e mailed any better alternatives and if not Im more than happy to take my money back and look somewhere else. Any ideas just incase?

What a day ski hunting, a lorry driver gets out of his cab and threatens me and a T/O takes the piss.

Re:Just been told we have to move

Thu, 5 Nov 2009 18:08:33 GMT

mfc, post here the dates, resort, country and all the other criteria you want, and start to line up your options, in case the T/O fails to come up with the goods.

It's just not nice to be stuffed like this after you've just paid :evil:

You are right to be cross, however there are lots of T/O's out there who will want your GBPGBPGBP, and you may even save money as a result of this fiasco.

Just been told we have to move

Thu, 5 Nov 2009 19:24:38 GMT

mfc wrote:Just had a call of our T/O telling us we have to move to a different apartment. Its the same size apt but the nice lady on the phone said we would have a pool ( pools outside and its winter or pool at another hotel) which she didnt really tell us that bit in the brackets just we would have a pool. Its slightly futher away from the Gondola on the map and there looks to be a bar under the apts.

Do i have any say?

Hi,

if you had already paid the money for the holiday, and there isn't a clause in the agreement stating you may be equired to change apartments in the event of something happening, or that the person/company reserves the right to move you, they haven't got a leg to stand on.

As far as the pool goes, they have not told a lie about having one ,but they could be liable for wrongfull advertising by not telling you it is outside (unless it is heated and is meant for all weather/and time of year use).

Once you have made payment, and have have/have not signed accepting any terms and conditions (as long as you haven't signed anything to that end) then if they want to move you they must make it worth your while and compensate you in some way.

Mind you this is all ok if the people/persons you are dealing with is a UK comany etc ,if you have booked direct with a company/or person abroad this may affect your rights as a consumer.

Tell em if they want to move you ,after you have already paid you will require a substantial discount (also check if they are ABTA registered.

Best of luck

jon.

Re:Just been told we have to move

Thu, 5 Nov 2009 19:35:08 GMT

Name and shame the tour op Andy.

Re:Just been told we have to move

Thu, 5 Nov 2009 19:42:03 GMT

mfc,
A few years ago I had a trip booked to Obergurgl with a T/O, and they phoned me up to say that they'd cancelled the flight from Gatwick because they didn't have enough customers, and that we were going to have to go to Manchester instead.

I thought about it, read their conditions in the brochure, and decided that this amounted to what they described, I think, as a 'material change' to the holiday, which meant I should be able to cancel my holiday and get my money back. I phoned them, told them this, and they didn't argue about it, but gave me my money back, and I got another one with another T/O to the same place.

So I suppose it depends on how fundamental the change is, as to whether you can cancel and get your money back.

Ally

Re:Just been told we have to move

Thu, 5 Nov 2009 19:43:32 GMT

Tony_H wrote:Name and shame the tour op Andy.

Already done on Facebook )

Re:Just been told we have to move

Thu, 5 Nov 2009 20:14:44 GMT

I always thought they were one of the better ones

Re:Just been told we have to move

Thu, 5 Nov 2009 20:18:35 GMT

Ian Wickham wrote:I always thought they were one of the better ones

They certainly promote themselves as a cut above the rest.

I do remember they made an utter pigs ear of my booking one year. I had the presence of mind to tape the phone call of the fiasco, which I then sent to them by post.
They sent me GBP50

I've not been back :mrgreen:

Re:Just been told we have to move

Thu, 5 Nov 2009 20:31:23 GMT

bandit wrote:

Ian Wickham wrote:I always thought they were one of the better ones

They certainly promote themselves as a cut above the rest.

oh no! 27 of us, booked by me, going with them to Arabba in March :shock:

Stand your ground I say. you've paid, you're entitled

Re:Just been told we have to move

Thu, 5 Nov 2009 20:36:42 GMT

Caron, with a big group, I would suggest you are less likely to be bumped or otherwise messed around. Size matters )

I will bet that they carry many 000's of skiers each winter without any problems.

Re:Just been told we have to move

Thu, 5 Nov 2009 20:44:19 GMT

bandit wrote:Caron, with a big group, I would suggest you are less likely to be bumped or otherwise messed around. Size matters )

I will bet that they carry many 000's of skiers each winter without any problems.

agreed. Let's hope we're not messed around in any way.
I'll miss Skiworld this year, they're the best we've experienced :D

Re:Just been told we have to move

Thu, 5 Nov 2009 22:07:17 GMT

bandit wrote:

Ian Wickham wrote:I always thought they were one of the better ones

They certainly promote themselves as a cut above the rest.

I do remember they made an utter pigs ear of my booking one year. I had the presence of mind to tape the phone call of the fiasco, which I then sent to them by post.
They sent me GBP50

I've not been back :mrgreen:

Well my opinions of TO's is well publicised , it is appalling that they can treat their customers in such a way, but I suppose I am not surprised

Re:Just been told we have to move

Thu, 5 Nov 2009 22:41:44 GMT

Well I cant fault our TO, Inghams. There has been changes to next years holiday but they have been very compliant. We booked early bird, got good discounts and then at Easter they offered extra discounts and I applied for them, initially they said no but a polite request from me got us another 100 quid each off. Then they changed airlines which meant no food included, so Inghams sent us a chq to cover on board meals. Then we found that that Jet 2 are now offering free ski carriage so they refunded our ski carriage charges. Then as flight times had changed to arriving later than planned they have arranged for transfer bus to stop at supermarket on route to resort so you can buy essentials to last you until you shop the next day. Cant ask for more.

Re:Just been told we have to move

Thu, 5 Nov 2009 23:32:43 GMT

Sorry, havent been on facebook. Who are we talking about here? Not Neilson by any chance....the only ski holisay I have been on that I had to complain about.....

Re:Just been told we have to move

Sun, 8 Nov 2009 11:14:31 GMT

Been offered afew alternatives, the one which catches our eye is in Les Menuires however it is smaller than the apartment we had and we didnt ask to move. Would you try and get anything extra for the inconvenience, if so what or am i bein a tart?

Re:Just been told we have to move

Sun, 8 Nov 2009 11:34:33 GMT

mfc wrote:Been offered afew alternatives, the one which catches our eye is in Les Menuires however it is smaller than the apartment we had and we didnt ask to move. Would you try and get anything extra for the inconvenience, if so what or am i bein a tart?

I guess just push until to get what you want, it is not your mistake so some sort of compo should be given but it is up to you how far you want to push it

Re:Just been told we have to move

Sun, 8 Nov 2009 11:38:12 GMT

I don't think you are being unreasonable at all. I would want to be compensated for being offered a smaller apartment in a different location at this late stage. You read like you are going to stick with this company?

In your situation, I would be tempted to line up some late booking alternatives then go for a full refund with compensation, as you are not being offered the holiday you had contracted for.