Latest posts for the topic "Airline Lost My Skis Any Advice"

Airline Lost My Skis Any Advice

Fri, 6 Feb 2009 17:05:27 GMT

My partner & I travelled back to Manchester from Kaprun on the 17th January we had 2 sets of skis & poles in one double bag, when we arrived in Manchester we were told by Flybe staff that our skis had come on a different aircraft and that they were in another terminal waiting to be sent across to terminal 3. After some time the spokesman said that there was nobody to bring everones skis and boards over so we would have to fill out some customs forms declaring what was in our bags and they would send them on by taxi the following day (Sunday).
Nothing arrived on that day so we contacted Flybe who said they were on their way and would be with us Monday morning, when the courier arrived with them I opened the empty looking bag to find my partners Elan skis inside but my Solomon Tornados & 2 sets of poles were missing, the courier whitnessed this & signed the paperwork to say that there was only one set of skis in the bag.
We have sent all the boarding cards baggage claim etc and they say give them 21 days they also will only pay for skis with an invoice otherwise they will pay half of the replacement cost (WELL YOU GUESSED IT I CANT FIND THE RECIPT FOR THE SOLOMONS).
I am also due to go skiing on the 22nd of Feb so dont know what will happen.
Has enyone had any experience of what will happen next plsssssssssss? :lol:

Airline Lost My Skis Any Advice

Fri, 6 Feb 2009 17:08:15 GMT

daleroberts wrote:My partner & I travelled back to Manchester from Kaprun on the 17th January we had 2 sets of skis & poles in one double bag, when we arrived in Manchester we were told by Flybe staff that our skis had come on a different aircraft and that they were in another terminal waiting to be sent across to terminal 3. After some time the spokesman said that there was nobody to bring everones skis and boards over so we would have to fill out some customs forms declaring what was in our bags and they would send them on by taxi the following day (Sunday).
Nothing arrived on that day so we contacted Flybe who said they were on their way and would be with us Monday morning, when the courier arrived with them I opened the empty looking bag to find my partners Elan skis inside but my Solomon Tornados & 2 sets of poles were missing, the courier whitnessed this & signed the paperwork to say that there was only one set of skis in the bag.
We have sent all the boarding cards baggage claim etc and they say give them 21 days they also will only pay for skis with an invoice otherwise they will pay half of the replacement cost (WELL YOU GUESSED IT I CANT FIND THE RECIPT FOR THE SOLOMONS).
I am also due to go skiing on the 22nd of Feb so dont know what will happen.
Has enyone had any experience of what will happen next plsssssssssss? :lol:

I'm sure you will find the receipt :wink:

Re:Airline Lost My Skis Any Advice

Fri, 6 Feb 2009 17:10:31 GMT

Bloody hell Rob, thats a shocking scenario. I'd be absolutely gutted myself.
I dont have receipts for either pairs of skis, and its out of order for the airline to ask for them bearing in mind its all totally their fault and considering the inconvenience they have caused you, and will cause you in terms of getting new gear etc.

I dont know what the answer is, apart from getting on the phone and speaking to someone high up at the airline. Its bad enough being buggered about and having to wait for your stuff, but then to find stuff has been STOLEN (as thats what it is) is disgusting. I take for granted that my luggage and skis will always turn up as they should be.
After reading you tale, I am going to invest in a couple of padlocks!

Sorry to hear about this. Let us know what gets sorted.

Re:Airline Lost My Skis Any Advice

Fri, 6 Feb 2009 17:18:06 GMT

Dale, go back to the shop you brought your skis from, and obtain a duplicate. 8)

Airline Lost My Skis Any Advice

Fri, 6 Feb 2009 17:19:43 GMT

daleroberts wrote:My partner & I travelled back to Manchester from Kaprun on the 17th January we had 2 sets of skis & poles in one double bag, when we arrived in Manchester we were told by Flybe staff that our skis had come on a different aircraft and that they were in another terminal waiting to be sent across to terminal 3. After some time the spokesman said that there was nobody to bring everones skis and boards over so we would have to fill out some customs forms declaring what was in our bags and they would send them on by taxi the following day (Sunday).
Nothing arrived on that day so we contacted Flybe who said they were on their way and would be with us Monday morning, when the courier arrived with them I opened the empty looking bag to find my partners Elan skis inside but my Solomon Tornados & 2 sets of poles were missing, the courier whitnessed this & signed the paperwork to say that there was only one set of skis in the bag.
We have sent all the boarding cards baggage claim etc and they say give them 21 days they also will only pay for skis with an invoice otherwise they will pay half of the replacement cost (WELL YOU GUESSED IT I CANT FIND THE RECIPT FOR THE SOLOMONS).
I am also due to go skiing on the 22nd of Feb so dont know what will happen.
Has enyone had any experience of what will happen next plsssssssssss? :lol:

Make sure you get the duplicate receipt of the highest price Salomon skis you can find. Any ski shop worth their salt will do this for you, a good bottle of whiskey will help the process run smoothly.

Airline Lost My Skis Any Advice

Fri, 6 Feb 2009 17:24:17 GMT

thats disgusting!! good idea about going and asking for a copy receipt. Can you not claim on your insurance?

Airline Lost My Skis Any Advice

Fri, 6 Feb 2009 17:27:01 GMT

RossF wrote:

daleroberts wrote:My partner & I travelled back to Manchester from Kaprun on the 17th January we had 2 sets of skis & poles in one double bag, when we arrived in Manchester we were told by Flybe staff that our skis had come on a different aircraft and that they were in another terminal waiting to be sent across to terminal 3. After some time the spokesman said that there was nobody to bring everones skis and boards over so we would have to fill out some customs forms declaring what was in our bags and they would send them on by taxi the following day (Sunday).
Nothing arrived on that day so we contacted Flybe who said they were on their way and would be with us Monday morning, when the courier arrived with them I opened the empty looking bag to find my partners Elan skis inside but my Solomon Tornados & 2 sets of poles were missing, the courier whitnessed this & signed the paperwork to say that there was only one set of skis in the bag.
We have sent all the boarding cards baggage claim etc and they say give them 21 days they also will only pay for skis with an invoice otherwise they will pay half of the replacement cost (WELL YOU GUESSED IT I CANT FIND THE RECIPT FOR THE SOLOMONS).
I am also due to go skiing on the 22nd of Feb so dont know what will happen.
Has enyone had any experience of what will happen next plsssssssssss? :lol:

Make sure you get the duplicate receipt of the highest price Salomon skis you can find. Any ski shop worth their salt will do this for you, a good bottle of whiskey will help the process run smoothly.

Ross, I have been saying that in my last two postings on this thread, but I was trying to be subtle

Re:Airline Lost My Skis Any Advice

Fri, 6 Feb 2009 17:28:16 GMT

If you paid cash i dont know, But if you got them on your credit / debit card it will be on your bank statment.
Also keep an eye on ebay as they may turn up on there. Hope you get sorted.

AJ Adele

Re:Airline Lost My Skis Any Advice

Fri, 6 Feb 2009 17:28:28 GMT

Oops, I clearly don't do subtle :lol:

I didn't read your posts either.

Future: pay more attention!

Re:Airline Lost My Skis Any Advice

Fri, 6 Feb 2009 17:33:29 GMT

The skis were bought after a weeks skiing in Lermoos I paid the shop in cash cos they were new after my weeks skiing they gave me a recipt, I have now contacted them and they say they cant help they can find no record of the sale. (probably pocketed by staff and still on the books) :evil:

Re:Airline Lost My Skis Any Advice

Fri, 6 Feb 2009 17:37:14 GMT

dale, contact a local ski shop or a friend with a business and ask for a 'receipt'. There are still ways...

Again a good single malt would go down well somewhere in this process.

Re:Airline Lost My Skis Any Advice

Fri, 6 Feb 2009 18:05:42 GMT

I`ll try the malt approach, (They could turn up yet!!!!!!!)

Re:Airline Lost My Skis Any Advice

Fri, 6 Feb 2009 18:36:54 GMT

I went to Colorado last year. Skis arrived there 3 days after I did and when I got home they arrived 5 weeks later. So don't give up hope. It's a pain in the ass, but they may still get there

Re:Airline Lost My Skis Any Advice

Wed, 11 Feb 2009 21:15:31 GMT

An update, I have managed to get hold of the boss of the shop in Austria where I got the skis and he is faxing me a copy of the invoice (fingers crossed)lets hope the airline company are as helpfull!!!!!!!!!!!!

Re:Airline Lost My Skis Any Advice

Wed, 11 Feb 2009 21:16:10 GMT

Way to go, hope it works out for you!

Re:Airline Lost My Skis Any Advice

Wed, 11 Feb 2009 22:38:17 GMT

Flybe are not helpful and be prepared for a wait! I returned on 18th Jan and had lost luggage as did 6 others on the flight. The suitcase had been twice around Europe before we got it back a few days later all battered. Now I have been waiting a month for them to reimburse me for the cost of the case (damaged) and a shed load of emergency clothes / toiletries which they agreed to pay for. Won't be flying with them again and wished I hadn't - Thomson chartered them. Good lcuk though!!

Re:Airline Lost My Skis Any Advice

Thu, 19 Feb 2009 20:20:50 GMT

Spoken to Flybe today they said they will write their first letter to me tomorrow as that is when it is 28days after receiving my letter of complaint,(they didn`t have the courtesy to even send an acknowlegment).I have asked them that, as I fly to France on Saturday for a weeks skiing, will they pay for my ski hire if I provide my reciept? and they said a point blank no. CHARMING. :twisted:

Re:Airline Lost My Skis Any Advice

Thu, 19 Feb 2009 21:40:14 GMT

Keep all your receipts for your expenditure incurred as a result of their incompetence. Check out

https://www.moneyclaim.gov.uk/csmco2/index.jsp

if you are still owed money when you get home from this trip.

Re:Airline Lost My Skis Any Advice

Thu, 19 Feb 2009 22:51:44 GMT

Make sure you spell Salomon correctly on the receipt Dale! :mrgreen:

Not making light of your misfortune; bloody rotten luck. I am appalled at FlyBe's attitude which once again confirms that going with these so-called low-cost operators really ain't worth it.

Best of luck - hope it all works out.

Re:Airline Lost My Skis Any Advice

Fri, 20 Feb 2009 17:05:39 GMT

Had a letter this morning off flybe they have excepted responsibility and have offered to pay me full cost of GBP514.00 for skis and poles, but will not pay for ski hire this week so looks as though I will have to buy a pair on saturday in France or hire for a week a bit of a pain but at least they will pay up :lol:

SO NOW A WEEK IN MONTGENEVRE WITH SKITOPIA GBP395.00 FULL BOARD, WINE, FLIGHTS TRANSFERS, SKI PASS & SKIS & BOOTS IF REQUIRED PRICELESS!!!!!!!!!!!!!!!! TRA TRA TRA

THANKS ALL FOR YOUR INPUT ON THIS SUBJECT.

Re:Airline Lost My Skis Any Advice

Fri, 20 Feb 2009 17:09:18 GMT

Nice one Dale.
Shame you dont have a chance to get some new skis before you go, but at least that money gives you a chance to get what you want.

Enjoy MontG. The slopes over behind the village, access by gondola at the end of town on the other side of the road, are WELL WORTH a trip up for a morning or afternoon. Theres a fantastic long red back down, and some interesting blues, if you dont mind long drag lifts.

If you get the chance, haver a day out in Sauze and also Sestriere. It takes ages to ski over, so you'd be best off going on an organised bus trip.

I think Serre Che is accessible by bus also.

Enjoy.

Re:Airline Lost My Skis Any Advice

Fri, 20 Feb 2009 17:10:21 GMT

Result :thumbup: Well Done :D

Re:Airline Lost My Skis Any Advice

Fri, 20 Feb 2009 17:11:30 GMT

:D :D

Re:Airline Lost My Skis Any Advice

Sat, 28 Feb 2009 20:41:45 GMT

daleroberts wrote:Had a letter this morning off flybe they have excepted responsibility and have offered to pay me full cost of GBP514.00 for skis and poles, but will not pay for ski hire this week so looks as though I will have to buy a pair on saturday in France or hire for a week a bit of a pain but at least they will pay up :lol:

SO NOW A WEEK IN MONTGENEVRE WITH SKITOPIA GBP395.00 FULL BOARD, WINE, FLIGHTS TRANSFERS, SKI PASS & SKIS & BOOTS IF REQUIRED PRICELESS!!!!!!!!!!!!!!!! TRA TRA TRA

THANKS ALL FOR YOUR INPUT ON THIS SUBJECT.

If you went to Hotel La Grange can I have a review - the hotel sounds a bit basic and I have picked up some bad comments.
Aitch

Re:Airline Lost My Skis Any Advice

Thu, 12 Mar 2009 23:08:06 GMT

Had my cheque today bought a set of new skis from an online shop in Newcastle on Tyne same as before on offer GBP350.00 delivered, bargain GBP90.00 cheaper than before. :lol:

Re:Airline Lost My Skis Any Advice

Fri, 13 Mar 2009 09:44:59 GMT

Result. I assume you will be investing the other GBP90 in more skiing gear? A smart pair of goggles or something maybe?

Re:Airline Lost My Skis Any Advice

Sat, 14 Mar 2009 06:36:19 GMT

That makes me absolutely sick!! I do hope you get them back! Geez in two months I'm moving to Austria and flying my boys with me. I WISH I could buy a seat for them. I'm really sorry to hear that this happened