Latest posts for the topic "A tale of good customer service"

A tale of good customer service

Thu, 21 Feb 2013 14:41:29 GMT

As a Christmas present my husband bought me a new ski jacket (Salomon Fantasy II) which I love and has kept me warm both skiing and on the way to work (the station platform I use is FREEZING hence the commute in a ski jacket...).

However after approx 3 weeks wear I noticed that the zip had come away from one of the jacket pockets leaving a big hole. As the rest of the jacket seems to be excellent quality I assumed this to be a manufacturing fault.

The jacket was purchased from e-bay but from a shop (if that makes sense?) so contacted them to discuss the problem and they couldn't have been more helpful. Having e-mailed a photo showing the problem they contacted Salomon who replied immediately (same day) and offered to replace the jacket. Unfortunately they only had this year's colours in stock (mine is teal blue, the other would have been more of a turquoise/light blue) which I didn't really want so instead offered to both pay for the repair and give me a small portion of the jacket cost as a refund. The refund was issued immediately.

Often people come on to forums to complain about poor service and those that look after their customers are forgotten but I thought the way this was handled deserved a mention. Company in question was Europa Ski Lodge.

Thanks guys! :D

Re:A tale of good customer service

Thu, 21 Feb 2013 15:22:41 GMT

Good stuff! Assuming that's the place near Tolworth, I've had good service there in the distant past so glad to hear they're still on the ball.

Re:A tale of good customer service

Thu, 21 Feb 2013 19:12:06 GMT

Great to hear. Bought my first pair of Olin Skis from Europa Ski Lodge in 1982, (then based on Sandown race course) and have dealt with them over many years. Same owner and a thoroughly good company.

Re:A tale of good customer service

Thu, 21 Feb 2013 19:14:32 GMT

Excellent and somewhat surprising customer service in this day and age.
Mrs H bought a green Bonfire jacket 5 years ago and 2 of the large false buttons on the front cracked and came away. I am yet to find anyone in the UK who is the remotest bit interested in trying to help find some replacements, including the bloke at Bonfire who I spoke to on their stand at the ski show in 2011.

Re:A tale of good customer service

Thu, 21 Feb 2013 20:00:39 GMT

Hmmmmmm

Now i have a a similar issue, my new Salomon (woohoo green) jacket has started to frey around the pocket edges. As i bought it in last years sales and its a year old now i didn't expect to get anywhere with either the retailer or Salomon.

So i bought this stuff

http://www.gooutdoors.co.uk/mcnett-seam-grip-camping-repair-kit-p107601

I have to say, its AWESOME stuff. I masked off the offending areas and brushed it on....a perfect finish, probably better than the original.

Re:A tale of good customer service

Thu, 21 Feb 2013 20:35:59 GMT

However, does sound like Salomon gear is a bit flaky ;)

Re:A tale of good customer service

Thu, 21 Feb 2013 21:27:11 GMT

Iceman has a point.
I've had north face and bailo jackets the past 6 years or so and not had an issue, other than a dodgy double zip on a north face soft shell.

Re:A tale of good customer service

Thu, 21 Feb 2013 21:57:37 GMT

I must get on to Fila. My lovely bright Yellow jacket is beginning to fray at the cuffs. I mean, it is only about 15 years old :shock: :shock: :shock:

Seriously, it is great to hear positive stories of good customer service :-). Well done to Europa and well done to you Lynn for giving them the well deserved praise :wink:

Re:A tale of good customer service

Thu, 21 Feb 2013 22:00:39 GMT

Yes, Its like people love to moan. People praise much less. I always make a point of reviewing accommodation on Trip Advisor. Hotels need good reviews!

Re:A tale of good customer service

Thu, 21 Feb 2013 22:39:01 GMT

Wanderer wrote:I must get on to Fila. My lovely bright Yellow jacket is beginning to fray at the cuffs. I mean, it is only about 15 years old :shock: :shock: :shock:

Seriously, it is great to hear positive stories of good customer service :-). Well done to Europa and well done to you Lynn for giving them the well deserved praise :wink:

Blimey
I haven't seen fila gear since the glory days on the terraces early 80's

Re:A tale of good customer service

Fri, 22 Feb 2013 09:16:02 GMT

Tony_H wrote:

Wanderer wrote:I must get on to Fila. My lovely bright Yellow jacket is beginning to fray at the cuffs. I mean, it is only about 15 years old :shock: :shock: :shock:

Seriously, it is great to hear positive stories of good customer service :-). Well done to Europa and well done to you Lynn for giving them the well deserved praise :wink:

Blimey
I haven't seen fila gear since the glory days on the terraces early 80's

Here it is:

It was an emergency purchase in Italy around 1997. When my dirt-cheap onesy :oops: disintegrated on a trip, I had to but some gear. This jacket was the official Italian ski team colours that year but as the season was nearly over and the outfit would be changed the following year, they had it on sale at half price. It was still quite expensive - Euro150 back then :!: but it has served me extremely well. It has held its colour :roll: , its really warm and breathable - it must have been leading edge technology at the time :shock: . More importantly, my mates love it as they can see me for miles on the mountain :wink: . In fact, any suggestion that I might upgrade is met with horror: "how will be find you if you in a different jacket?" :lol:

Re:A tale of good customer service

Fri, 22 Feb 2013 09:59:59 GMT

I think your jacket pre dates the euro!
I'm so sad I did a currency converter and it would have been around 290440.26 lire!

Re:A tale of good customer service

Fri, 22 Feb 2013 10:49:45 GMT

I have one friend who constantly takes the mickey as I like to wear bright colours on the slopes. He didn't ski with us in champoluc, but on the last day I wore all black and got told off by the rest of the group as they wouldn't be able to spot me!!!

You stick to your bright colours Wanderer. Visionary back in 97 ;-)

Re:A tale of good customer service

Fri, 22 Feb 2013 11:58:17 GMT

Wanderer, Yellow is coming back in as a colour for ski wear I understand. Just goes to show that if you hang on to something long enough it will come back into fashion!

My OH wanted to buy yellow trousers this year but I pointed out that with his black jacket he would look like a wasp, so he opted for bright green (I am not sure that is an improvement) :shock: but we can see him for miles :D

Re:A tale of good customer service

Fri, 22 Feb 2013 12:46:55 GMT

Dids1 wrote:I think your jacket pre dates the euro!
I'm so sad I did a currency converter and it would have been around 290440.26 lire!

Dids. You are absolutely right - it was pre-Euro. I remember paying the equivalent of IRGBP120 for it and the Lira equivalent would have been about L300,000 :shock: :shock: :shock: It nearly makes you nostalgic for the old currencies. On the other hand, the amount of zeros often required some mental calculations to work out whether a jacket was a bargain Euro50 or a rip-off Euro500 :shock: :shock:

Re:A tale of good customer service

Fri, 22 Feb 2013 15:14:33 GMT

felthorpe wrote:Wanderer, Yellow is coming back in as a colour for ski wear I understand. Just goes to show that if you hang on to something long enough it will come back into fashion!

My OH wanted to buy yellow trousers this year but I pointed out that with his black jacket he would look like a wasp, so he opted for bright green (I am not sure that is an improvement) :shock: but we can see him for miles :D

Why bother with black at all, and mix the green and yellow?

Re:A tale of good customer service

Fri, 22 Feb 2013 15:18:12 GMT

Tony_H wrote:

felthorpe wrote:Wanderer, Yellow is coming back in as a colour for ski wear I understand. Just goes to show that if you hang on to something long enough it will come back into fashion!

My OH wanted to buy yellow trousers this year but I pointed out that with his black jacket he would look like a wasp, so he opted for bright green (I am not sure that is an improvement) :shock: but we can see him for miles :D

Why bother with black at all, and mix the green and yellow?

Because he is not colour blind!!! :lol:

Re:A tale of good customer service

Fri, 22 Feb 2013 17:57:29 GMT

felthorpe wrote:... Just goes to show that if you hang on to something long enough it will come back into fashion! ...

This is indeed true, Felthorpe, but unfortunately, the second time around, it generally doesn't fit :oops:

Re:A tale of good customer service

Fri, 22 Feb 2013 18:10:09 GMT

Tony_H wrote:

felthorpe wrote:Wanderer, Yellow is coming back in as a colour for ski wear I understand. Just goes to show that if you hang on to something long enough it will come back into fashion!

My OH wanted to buy yellow trousers this year but I pointed out that with his black jacket he would look like a wasp, so he opted for bright green (I am not sure that is an improvement) :shock: but we can see him for miles :D

Why bother with black at all, and mix the green and yellow?

And run the risk of looking like an orange picked fresh from the tree with leaves still attached -)

Re:A tale of good customer service

Fri, 22 Feb 2013 18:12:04 GMT

billip1 wrote:

felthorpe wrote:... Just goes to show that if you hang on to something long enough it will come back into fashion! ...

This is indeed true, Felthorpe, but unfortunately, the second time around, it generally doesn't fit :oops:

You can always get them taken in -)

Re:A tale of good customer service

Fri, 22 Feb 2013 21:11:31 GMT

Ha
I laugh in the face of you fashion less geeks
;-)

Re:A tale of good customer service

Fri, 22 Feb 2013 21:12:16 GMT

felthorpe wrote:

Tony_H wrote:

felthorpe wrote:Wanderer, Yellow is coming back in as a colour for ski wear I understand. Just goes to show that if you hang on to something long enough it will come back into fashion!

My OH wanted to buy yellow trousers this year but I pointed out that with his black jacket he would look like a wasp, so he opted for bright green (I am not sure that is an improvement) :shock: but we can see him for miles :D

Why bother with black at all, and mix the green and yellow?

Because he is not colour blind!!! :lol:

I bet you wear grey :wink:

Re:A tale of good customer service

Fri, 22 Feb 2013 21:20:15 GMT

Tony_H wrote:

felthorpe wrote:

Tony_H wrote:

felthorpe wrote:Wanderer, Yellow is coming back in as a colour for ski wear I understand. Just goes to show that if you hang on to something long enough it will come back into fashion!

My OH wanted to buy yellow trousers this year but I pointed out that with his black jacket he would look like a wasp, so he opted for bright green (I am not sure that is an improvement) :shock: but we can see him for miles :D

Why bother with black at all, and mix the green and yellow?

Because he is not colour blind!!! :lol:

I bet you wear grey :wink:

Hmmm. considering the number of pics of me from the J2Ski holiday to Tignes and my profile pic showing my GREEN jacket, I am surprised at you TonyH :shock: .

I rest my case re the colour blindness -) :lol:

Re:A tale of good customer service

Fri, 22 Feb 2013 21:25:13 GMT

Lol

I didn't actually see the Tignes pics so can't comment.

So green jacket wearer calls green jacket wearer colour blind.

Ummmmmmmmm

Re:A tale of good customer service

Sat, 23 Feb 2013 05:18:08 GMT

Not sure if the new colour trend will catch TH but definately "findable"

Re:A tale of good customer service

Sat, 23 Feb 2013 12:24:58 GMT

tonypants wrote:Not sure if the new colour trend will catch TH but definately "findable"

Good.

It's bespoke

Re:A tale of good customer service

Sat, 23 Feb 2013 17:38:49 GMT

Tony_H wrote:Lol

I didn't actually see the Tignes pics so can't comment.

So green jacket wearer calls green jacket wearer colour blind.

Ummmmmmmmm

Twas the yellow trouser combo what dun it Tony :lol:

Re:A tale of good customer service

Sat, 23 Feb 2013 19:40:41 GMT

You stick to your dullard combos