Latest posts for the topic "Gutted; new ski pants have gone missing!"

Gutted; new ski pants have gone missing!

Wed, 23 Nov 2011 20:19:34 GMT

I want to scream at someone but I don't know who!!!

I ordered a new pair of ski pants and they were dispatched last Wednesday. They were delivered on Thursday by City-Link but there was no one in so they left them with a neighbour.

The problem is they have not got the number of the house and they only have the name of the person who signed for them which is 'Sharpe'. I have knocked at the 10 closest houses to me and no one has heard of anyone called 'Sharpe'. It has also been a week now and no one has called with my parcel, as I would do!

I did say on the instructions that is was ok for them to leave with a neighbour if I wasn't in; I think I have just lost GBP110 :cry:

Re:Gutted; new ski pants have gone missing!

Wed, 23 Nov 2011 20:24:42 GMT

You should be insured if you paid by credit card.

Re:Gutted; new ski pants have gone missing!

Wed, 23 Nov 2011 20:25:10 GMT

That's really cr*p news.
I hope they turn up.

Re:Gutted; new ski pants have gone missing!

Wed, 23 Nov 2011 20:25:53 GMT

Coop wrote:You should be insured if you paid by credit card.

I didn't, I paid with my debit card. :cry:

Re:Gutted; new ski pants have gone missing!

Wed, 23 Nov 2011 20:27:17 GMT

Dids1 wrote:That's really cr*p news.
I hope they turn up.

City-Link didn't even put a card through my door to say that they'd left them. I only found out because I called the retailler to ask where they were.

Gutted; new ski pants have gone missing!

Wed, 23 Nov 2011 20:38:49 GMT

snowb4ndit wrote:I did say on the instructions that is was ok for them to leave with a neighbour if I wasn't in; I think I have just lost GBP110 :cry:

No way. If the courier can't tell you which house they delivered to, and you apparently don't have a neighbour of that name... they clearly cannot prove they delivered as per your instructions. As they didn't leave you a card, you have no evidence they were ever near your road - do you?

Wanted DOA - The Snowbandit Snowpants Bandit...

Re:Gutted; new ski pants have gone missing!

Wed, 23 Nov 2011 21:00:22 GMT

I agree if the courier can't provide any proof that they were left with someone then they must surely be liable. Contact City link and explain the circs then mention you will be taking legal action. For all you know the driver could have never delivered them.
Don't give up the fight......

Re:Gutted; new ski pants have gone missing!

Wed, 23 Nov 2011 21:06:12 GMT

Then when the driver turns up in a nice new pair of salos hit him in the goolies with a ski binding :D

Hope they turn up, I would be really peeved!

Re:Gutted; new ski pants have gone missing!

Wed, 23 Nov 2011 21:09:11 GMT

smudger wrote:I agree if the courier can't provide any proof that they were left with someone then they must surely be liable. Contact City link and explain the circs then mention you will be taking legal action. For all you know the driver could have never delivered them.
Don't give up the fight......

They have a signature.

I've asked for the address they left it at and I'm waiting for them to get back to me. I've knocked on all the immediate neighbours, so if they did leave them somewhere, then they must have picked a random house!

Re:Gutted; new ski pants have gone missing!

Wed, 23 Nov 2011 21:25:23 GMT

Tell them that you meant your neighbour, not the delivery driver's neighbour.

Re:Gutted; new ski pants have gone missing!

Wed, 23 Nov 2011 21:55:58 GMT

Trencher wrote:Tell them that you meant your neighbour, not the delivery driver's neighbour.

I already did. :thumbup:

Re:Gutted; new ski pants have gone missing!

Thu, 24 Nov 2011 12:57:03 GMT

Well, well, well! Spoke to City-link and driver said that he left the parcel with the neighbour directly to the left of me. "That will be Bill; 'he's a police man" I said. I then went on to say how the policeman was also able to tell me no one called 'Sharpe' lives within 200 meters of the house!

Driver is now going to retrieve the parcel from where he left it and deliver to me tomorrow. The plot thickens! :hunf:

Re:Gutted; new ski pants have gone missing!

Thu, 24 Nov 2011 14:07:29 GMT

Sorry to hear of your hassles

I have nothing really to add to this but wanted to post so I could get any updates as I'm intrigued (sorry for the ambulance chasing!)

Re:Gutted; new ski pants have gone missing!

Thu, 24 Nov 2011 14:46:36 GMT

That's just pants (sorry).

Get the retailer involved too, definately don't give up, I'd be furious!

Re:Gutted; new ski pants have gone missing!

Thu, 24 Nov 2011 14:55:10 GMT

NellyPS wrote:That's just pants (sorry).

Get the retailer involved too, definately don't give up, I'd be furious!

I am so annoyed, I have been waiting so excitedly for them to arrive and now I don't even know if they will!

I do think it's very interesting that they will be retrieving the package from my 'policeman neighbour' (who doesn't have it) and then redelivering (as per my original instructions)to my policeman neighbour again because I won't be in!

Re:Gutted; new ski pants have gone missing!

Thu, 24 Nov 2011 15:27:41 GMT

Basically, you had a contract with the retailer - you gave them money in return for goods. Until you receive the goods, the retailer has not fulfilled his side of the contract. You should pursue the retailer for either a refund or replacement goods. It is up to the retailer to pursue the courier. If the courier left the delivery with someone else, that's their problem not yours. Even though you gave them permission to leave the delivery with someone else, it's still not your responsibility. After all, you cannot vouch for the reliability of your neighbours.

Don't give up. A decent retailer would put customer care first.

Allie

Re:Gutted; new ski pants have gone missing!

Thu, 24 Nov 2011 17:14:24 GMT

Citylink are to blame here, simple as that. They may have a signature, but they have to confirm the address of delivery to you in order for you to recover the goods. If not, it looks dodgy on their part.
I'm sure they'll turn up.

Were they any good anyway?

Re:Gutted; new ski pants have gone missing!

Thu, 24 Nov 2011 17:40:25 GMT

Yes, what did you actually buy? Can we see?

Re:Gutted; new ski pants have gone missing!

Thu, 24 Nov 2011 17:51:47 GMT

If they ever arrive :-(

Re:Gutted; new ski pants have gone missing!

Thu, 24 Nov 2011 17:53:53 GMT

snowb4ndit wrote:

If they ever arrive :-(

You might be lucky and they won't arrive :wink:

But also get your money back

Re:Gutted; new ski pants have gone missing!

Thu, 24 Nov 2011 17:57:29 GMT

I LOVE THEM!

Re:Gutted; new ski pants have gone missing!

Thu, 24 Nov 2011 17:58:59 GMT

NellyPS wrote:I LOVE THEM!

careful you might get a delivery driver knocking on your door soon 8)

Re:Gutted; new ski pants have gone missing!

Thu, 24 Nov 2011 18:03:12 GMT

Arrggggghhh my eyes... you might have posted a warning first!

...top colour though... 8)

Re:Gutted; new ski pants have gone missing!

Thu, 24 Nov 2011 18:04:14 GMT

Ian Wickham wrote:

You might be lucky and they won't arrive :wink:

But also get your money back

Ehem, Who asked your opinion?! Shouldn't you be busy packing for your next ski holiday...Washing and packing your one pair of ski socks must be a complete headache!!! :wink:

Re:Gutted; new ski pants have gone missing!

Thu, 24 Nov 2011 18:05:12 GMT

Very en vogue with the colour. Bit "boardey" for me though, I hope you havent bought the boots as well......

Re:Gutted; new ski pants have gone missing!

Thu, 24 Nov 2011 18:10:03 GMT

Ian Wickham wrote:

NellyPS wrote:I LOVE THEM!

careful you might get a delivery driver knocking on your door soon 8)

If you do, kick him where it hurts and then really upset him by showing him a picture of Wickers in his lederhosen!

Obviously you need to have package firmly in hand before you do any of the above! lol

Re:Gutted; new ski pants have gone missing!

Thu, 24 Nov 2011 18:12:33 GMT

Tony_H wrote:Very en vogue with the colour. Bit "boardey" for me though, I hope you havent bought the boots as well......

I did try them on in a shop last week; they won't look boardy with my ski jacket, ski boot and ski's. :)

Re:Gutted; new ski pants have gone missing!

Thu, 24 Nov 2011 18:12:55 GMT

snowb4ndit wrote:Obviously you need to have package firmly in hand before you do any of the above! lol

:shock: :shock: :lol:

yep, he won't forget that.

Re:Gutted; new ski pants have gone missing!

Thu, 24 Nov 2011 18:12:58 GMT

snowb4ndit wrote:

If they ever arrive :-(

:shock:

I'm sure I saw someone wearing these round the Pentagon yesterday afternoon :twisted:

Re:Gutted; new ski pants have gone missing!

Thu, 24 Nov 2011 18:16:46 GMT

Far Queue wrote:
:shock:

I'm sure I saw someone wearing these round the Pentagon yesterday afternoon :twisted:

No way, that would have been on the local news.

'Chav not wearing tracksuit bottoms spotted in shopping center'

:lol:

Re:Gutted; new ski pants have gone missing!

Thu, 24 Nov 2011 18:24:28 GMT

Errm, maybe the packaging was torn at one corner, and the driver caught sight of the colour ~ he thought he was helping you out SB4B!

Re:Gutted; new ski pants have gone missing!

Thu, 24 Nov 2011 18:33:41 GMT

snowb4ndit wrote:

Far Queue wrote:
:shock:

I'm sure I saw someone wearing these round the Pentagon yesterday afternoon :twisted:

:lol:

Not being local, I am guessing that is not the Pentagon in the USA? :roll:

Re:Gutted; new ski pants have gone missing!

Thu, 24 Nov 2011 18:51:22 GMT

Nope, tis the local shopping centre in Chatham

Re:Gutted; new ski pants have gone missing!

Thu, 24 Nov 2011 19:19:25 GMT

Far Queue wrote:Nope, tis the local shopping centre in Chatham

Now you know why I have to shop online! :lol:

So where are you from FQ?

Re:Gutted; new ski pants have gone missing!

Thu, 24 Nov 2011 19:22:50 GMT

Bromley :wink:

but my brother lives in Halling, so I guess he is almost your neighbour :shock:

Re:Gutted; new ski pants have gone missing!

Thu, 24 Nov 2011 19:25:56 GMT

Far Queue wrote:Bromley :wink:

but my brother lives in Halling, so I guess he is almost your neighbour :shock:

Get a room ;)

Re:Gutted; new ski pants have gone missing!

Thu, 24 Nov 2011 19:53:13 GMT

snowb4ndit - I like them! Great colour.

As for city link, i don't think they have a leg to stand on.

Best of luck.

Re:Gutted; new ski pants have gone missing!

Thu, 24 Nov 2011 20:02:27 GMT

Dave Mac wrote:Errm, maybe the packaging was torn at one corner, and the driver caught sight of the colour ~ he thought he was helping you out SB4B!

You think that colour's bright, they will be worn (if I get them) with a bright blue jacket!

Get your sunnies on Mr Mac!!!

Re:Gutted; new ski pants have gone missing!

Thu, 24 Nov 2011 20:32:31 GMT

Nice pants , hope they turn up soon cos its gonna start snowing !!

Are you back in Morzine this year?

TP

Re:Gutted; new ski pants have gone missing!

Thu, 24 Nov 2011 21:08:53 GMT

I had the same problem with a surround sound I ordered a few yrs ago. Again with CL, they left with a neighbour who said he left it at my door. He robbed it......

Contact your shop, they have the contract with CL and it's between them 2 to ensure there delivered to you personally. You haven't signed for the parcel which means the contract hasn't been fulfilled. The shop and city link are both insured for this type of theft and it's down to the shop to order a new pair and claim from CL.

I wouldn't worry at all, you will get your pants. Let us know when you get them :D

Re:Gutted; new ski pants have gone missing!

Fri, 25 Nov 2011 19:00:30 GMT

snowb4ndit wrote:

Dave Mac wrote:Errm, maybe the packaging was torn at one corner, and the driver caught sight of the colour ~ he thought he was helping you out SB4B!

You think that colour's bright, they will be worn (if I get them) with a bright blue jacket!

Get your sunnies on Mr Mac!!!

Faux pas there. Those sallos need a brown jacket. Like this:

Re:Gutted; new ski pants have gone missing!

Sat, 26 Nov 2011 11:07:03 GMT

Tony_H wrote:

snowb4ndit wrote:

Dave Mac wrote:Errm, maybe the packaging was torn at one corner, and the driver caught sight of the colour ~ he thought he was helping you out SB4B!

You think that colour's bright, they will be worn (if I get them) with a bright blue jacket!

Get your sunnies on Mr Mac!!!

Faux pas there. Those sallos need a brown jacket. Like this:

A brown jacket with my purple pants? I think not.

Re:Gutted; new ski pants have gone missing!

Mon, 28 Nov 2011 18:10:54 GMT

A final update...

Snowpants arrived today, driver said he had left them at number 292. Only 50 houses away!

I am very happy today. :)

Re:Gutted; new ski pants have gone missing!

Mon, 28 Nov 2011 18:50:23 GMT

Result :thumbup:

Re:Gutted; new ski pants have gone missing!

Mon, 28 Nov 2011 19:10:36 GMT

snowb4ndit wrote:
Only 50 houses away

:shock: :shock: :shock:

Re:Gutted; new ski pants have gone missing!

Mon, 28 Nov 2011 19:38:21 GMT

acarr wrote:

snowb4ndit wrote:
Only 50 houses away

:shock: :shock: :shock:

100, if you count the houses on the other side of the road too!

Re:Gutted; new ski pants have gone missing!

Mon, 28 Nov 2011 19:46:54 GMT

Sweet! great news.

Re:Gutted; new ski pants have gone missing!

Tue, 29 Nov 2011 07:06:55 GMT

What a relief, I hope they fit nicely :D The delivery man is a eejit :shock:

Re:Gutted; new ski pants have gone missing!

Tue, 29 Nov 2011 07:14:54 GMT

bandit wrote:What a relief, I hope they fit nicely :D The delivery man is a eejit :shock:

I knew they'd fit, as I tried on the smaller size and the bigger size in a shop. One too small and one too big and they didn't have the size I needed. That's why I had to order them online. :-)

Re:Gutted; new ski pants have gone missing!

Tue, 29 Nov 2011 07:17:08 GMT

I'm pleased that all ended happy ever after, we will certainly see you coming on the slopes :wink:

Re:Gutted; new ski pants have gone missing!

Tue, 29 Nov 2011 07:18:20 GMT

Ian Wickham wrote:I'm pleased that all ended happy ever after, we will certainly see you coming on the slopes :wink:

...and with your hat we'll look like a packet of m&m's! :mrgreen:

Re:Gutted; new ski pants have gone missing!

Tue, 29 Nov 2011 07:24:19 GMT

snowb4ndit wrote:

Ian Wickham wrote:I'm pleased that all ended happy ever after, we will certainly see you coming on the slopes :wink:

...and with your hat we'll look like a packet of m&m's! :mrgreen:

Yep or even Liquorice all-sorts :lol:

Re:Gutted; new ski pants have gone missing!

Tue, 29 Nov 2011 19:47:58 GMT

We all like a good ending... Glad they Arrived