Crystal Ski......Problem Solved.

bandit wrote:

AllyG wrote:Snapzzz,
I suggest you get the refund off Crystal and come to Tignes Les Brevieres with us instead, on January 13th :D

It's not New Year though, and it's also during Term Time, so I can't help feeling that your suggestion won't really help Snapzzz.

LMAO :lol: :lol: :lol: :lol: :lol:

Poor Snapzz, missing the chance to join us !!!!!

felthorpe wrote:Poor Snapzz, missing the chance to join us !!!!!

Or could it be lucky Snapzz :twisted:

AllyG wrote:Snapzzz,
I suggest you get the refund off Crystal and come to Tignes Les Brevieres with us instead, on January 13th :D

Not a helpful suggestion.

Snapzz - I've used Crystal ONCE for a ski holiday and vowed not to use them again, well at least not in a catered chalet.

I don't know whats happened with your holiday here but I can only suggest they've sold it at too cheap a price and now realise that, or double booked. Either way, not your problem.

Whatever they've offered is their INITIAL offer and you are entitled to negotiate. Hold out for a big discount off what you've been offered, or an upgrade to something better. Either that or Crystal will just bomb you out and give you your deposit back, which I see as most likely outcome here.

Their customer service is shocking, which is odd as Thomson Holidays are excellent from my experience.

Snapzzz, join us in VDI in our catered chalet luxury accommodation.....bring your sleeping bag and you can bed down in the heated ski locker. You'd be 1st out each morning :mrgreen:

Tony_H wrote:
I don't know whats happened with your holiday here but I can only suggest they've sold it at too cheap a price and now realise that, or double booked. Either way, not your problem.

Whatever they've offered is their INITIAL offer and you are entitled to negotiate. Hold out for a big discount off what you've been offered, or an upgrade to something better. Either that or Crystal will just bomb you out and give you your deposit back, which I see as most likely outcome here.

Well they said that they are no longer dealing with our booked accommodation any more for commercial reasons. Which is probably a cost thing.
My argument is that they should not be selling products they cannot provide.

Their initial offer was nothing. Just a swap to alternative higher grade apartments but one bedroom less. After i complained and got no where i suggested that i might contact Simon Cross (head boy) which got some movement. They then informed me that they had forgotten to tell me that the new apartments were £100 cheaper (convenient that eh?).

I then told them that i wanted a two bedroom apartment as that is what i booked but the only available one was £400 more. They were willing to meet half that cost but there is no way I'm paying a penny more due their balls up.

In the end i agreed to take the one bed for £100 cheaper but only if they gave me a free lift pass as a gesture of good will - NO was their response to that as they cannot discount lift passes. I pointed out that they often ran 2-4-1 offers.

So now we are at a point where i can take the one bed for £100 less PLUS an additional £100 compensation in lieu of my lift pass demands.
So a total of £200 saved but i do loose the second bedroom and Meg will have to use a sofa bed.

I have to decide by 15th July......i will take my time.

bedrock barney wrote:Snapzzz, join us in VDI in our catered chalet luxury accommodation.....bring your sleeping bag and you can bed down in the heated ski locker. You'd be 1st out each morning :mrgreen:

Just might happen mate.

All this & Ian thinks you're lucky, god only knows what Ian's trips are like for yours to be considered lucky :shock: