Crystal Ski......Problem Solved.

Guys,

As a follow up i am pleased to say that my unfortunate situation has now been resolved to our satisfaction.
Crystal Ski have managed to find a suitable 2 bedroom apartment for us which is great news as our holiday is now back on track.
No other compensation was asked for again or received.

I would like to point out one thing before i sign this thread off and that is why i was reluctant to cancel my booking and take my business elsewhere as suggested by many members. This is simple. Cost.
Crystal have always been my first choice in TO because they do offer value for money and they fit my requirements 100%. We tend to Ski self catering and rely very little on the reps/child care and all other in resort services. We need flights, transfers and a half decent apartment and we have always found Crystal offer this cheaper than others.
When i booked it was early doors and there were great offers to be had that have now gone with most other TOs and we also had 2-4-1 on ski hire.
Sure i could have just waited until Dec and tried to grab a cheap deal but having a family means we are tied to certain weeks and we need to plan ahead with some certainty.

So i would to take this opportunity to thank Crystal for their help and say that unless something drastic happens we will continue to book with them in future. Although i am not sure that they would want us

Good to hear your news Snapzzz.

I agree with you about Crystal.
I would never stay in their own accomodation (been there, done that, scars have healed).
But I have used them several times for good, reliable transfers etc to both Hotels and self-catering.
Went with them last year to Serre Chev to an hotel - transfer service etc was good, the rep was actually a sweety and conscientious.

IMO you booked a holiday in good faith, paid deposit & then got bumped causing a lot of anguish & no doubt time consuming discussions on how to get another holiday sorted.

Eventually they find something suitable & you are indebted to them for doing what should have been done without question & no compensation offered, not my idea of a company I would be doing future business with.

I am pleased for you & your family with getting your trip back on track but feel sorry for any situation causing you to rely on Crystal in the future, IMO they could have done more for the pain they put you & your family through.

brooksy wrote:
IMO you booked a holiday in good faith, paid deposit & then got bumped causing a lot of anguish & no doubt time consuming discussions on how to get another holiday sorted.

Eventually they find something suitable & you are indebted to them for doing what should have been done without question & no compensation offered, not my idea of a company I would be doing future business with.

I am pleased for you & your family with getting your trip back on track but feel sorry for any situation causing you to rely on Crystal in the future, IMO they could have done more for the pain they put you & your family through.

Sorry i did forget to add that the Accommodation now is a decent upgrade. We were in the older maeva apartments but now have been placed in the New Eden Arc resort which whilst out of town a little i am pleased with.

Snapzzz wrote:

brooksy wrote:
IMO you booked a holiday in good faith, paid deposit & then got bumped causing a lot of anguish & no doubt time consuming discussions on how to get another holiday sorted.

Eventually they find something suitable & you are indebted to them for doing what should have been done without question & no compensation offered, not my idea of a company I would be doing future business with.

I am pleased for you & your family with getting your trip back on track but feel sorry for any situation causing you to rely on Crystal in the future, IMO they could have done more for the pain they put you & your family through.

Sorry i did forget to add that the Accommodation now is a decent upgrade. We were in the older maeva apartments but now have been placed in the New Eden Arc resort which whilst out of town a little i am pleased with.

That's better 8)

Glad to hear you've got your holiday back on track. This sort of post booking hassle would drive me nuts. Haven't been on a TO holiday since 1984.....very happy to go down the DIY route!

Glad you got things sorted Snapzz. If you wanted to book one of those apartments for new year via the French letting agents it would cost you 1950 Euro. The Maeva apartments belong to P&V so this is a very good upgrade :thumbup:

Good news Snapzz.

Crystal didnt ask you to publicly big them up a little bit in relation to this thread by any chance did they?