Crystal Ski......Problem Solved.

bandit wrote:

Ian Wickham wrote:

Snapzzz wrote:Thanks Ian, that's a huge weight off my mind now.

No problem ... thats what I'm here for :wink:

Wickers, you have such talent :D

Snapzzz, have you made any progress :?:

Look .... once a company lets me down thats there lot, I would not use them again ever.
My opinions of TO's have been well publicised on this site over the years, Most not all give a shoddy
service. 8)

Incorrect Ian.

Crystal are the exception to the rule you made up there.

Tony_H wrote:Incorrect Ian.

Crystal are the exception to the rule you made up there.

Nothing made up from my statement, Just fact and experience :shock:

It sounds to me like the accommodation provider has pulled out of the contract, maybe they've gone bust or there's been a change of ownership, better offer etc. So there's not much Crystal or any other TO could have done about it. Doing business in France can be quite challenging.

Crystal are by far the biggest tour operator, with a large (over 30%) and increasing share of the market so they don't need to offer you anything more than they are legally obliged to. If you take your custom elsewhere there are enough people ready and willing take your place.

The free lift pass is a none starter. Most of the big French lift companies are part of the same company the Compagnie des Alpes http://www.compagniedesalpes.com/en/dom_ski_cda (if you buy 400 shares they will give you a six day pass). It is in turn part of the Caisse des dépôts et consignations an investment group controlled by the French government. As they are by far the largest player in the French market there is no need for them to offer Crystal or anyone else a discount passes.

The 2 for 1 offers are usually financed by the tourist organisations and are only available during low season.

Looks like your stuck between a rock and a hard place, one bedroom is not what you want, paying the extra 200 quid for two bedrooms will leave a nasty taste in your mouth and cancelling might end up costing you even more.

Tony_H wrote:Incorrect Ian.

Crystal are the exception to the rule you made up there.

I'll give you an example of the TO's incompetence ..... Many years ago possible the last time we used a TO we booked a self drive holiday with Ski Independence to SChe now my brother in law who had booked ski hire with them for him and his family discovered that they had booked his ski hire package with a ski shop in the next village !!!!!!

Ian Wickham wrote:

Tony_H wrote:Incorrect Ian.

Crystal are the exception to the rule you made up there.

I'll give you an example of the TO's incompetence ..... Many years ago possible the last time we used a TO we booked a self drive holiday with Ski Independence to SChe now my brother in law who had booked ski hire with them for him and his family discovered that they had booked his ski hire package with a ski shop in the next village !!!!!!

Hardly a major issue. You just go into the same brand shop in your village and get it sorted.

You did a TO package in March to St Anton. I don't recall there being any problems getting there, with the hotel, or anything else for that matter.

People remember isolated incidents and tar everything with the same brush.

How about the incompetence possible on a DIY holiday? You could take the wrong turn or forget snow chains -)

Tony_H wrote:

Ian Wickham wrote:

Tony_H wrote:Incorrect Ian.

Crystal are the exception to the rule you made up there.

I'll give you an example of the TO's incompetence ..... Many years ago possible the last time we used a TO we booked a self drive holiday with Ski Independence to SChe now my brother in law who had booked ski hire with them for him and his family discovered that they had booked his ski hire package with a ski shop in the next village !!!!!!

Hardly a major issue. You just go into the same brand shop in your village and get it sorted.

You did a TO package in March to St Anton. I don't recall there being any problems getting there, with the hotel, or anything else for that matter.

People remember isolated incidents and tar everything with the same brush.

How about the incompetence possible on a DIY holiday? You could take the wrong turn or forget snow chains -)

Just to finish off the local sister shop would not would not honour the rental booking there suggestion drive to the next village ... a real help, still we did manage some compo from the TO.

Ian Wickham wrote:

Tony_H wrote:

Ian Wickham wrote:

Tony_H wrote:Incorrect Ian.

Crystal are the exception to the rule you made up there.

I'll give you an example of the TO's incompetence ..... Many years ago possible the last time we used a TO we booked a self drive holiday with Ski Independence to SChe now my brother in law who had booked ski hire with them for him and his family discovered that they had booked his ski hire package with a ski shop in the next village !!!!!!

Hardly a major issue. You just go into the same brand shop in your village and get it sorted.

You did a TO package in March to St Anton. I don't recall there being any problems getting there, with the hotel, or anything else for that matter.

People remember isolated incidents and tar everything with the same brush.

How about the incompetence possible on a DIY holiday? You could take the wrong turn or forget snow chains -)

Just to finish off the local sister shop would not would not honour the rental booking there suggestion drive to the next village ... a real help, still we did manage some compo from the TO.

That was because they were French.