Having booked our new year trip with these guys nice and early to ensure we got the accommodation we wanted we have now been let down.
Crystal have told us that that accommodation is no longer available and we have to choose something else. Not happy.
How can they sell something they cannot supply?
So now we have the choice to "UPGRADE" to a smaller apartment for free (bless them) OR pay extra for another two bedroom apartment in another residence.
If i were to have cancelled then i would have lost £300+ of my deposit but they offer no compensation simply because it is in their 't&c's'
This is the second time i have been messed about by these guys.
Crystal Ski......Problem Solved.
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Thats why i booked, it seemed a good price for a busy week. I have emailed them with my thoughts and we will see what happens. Im not holding my breath though.
It's not New Year though, and it's also during Term Time, so I can't help feeling that your suggestion won't really help Snapzzz.
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Started by Snapzzz in Ski Chatter 08-Jun-2012 - 40 Replies
Snapzzz posted Jun-2012
Skied: Arinsal, La Plagne, Alpe D'huez, Flaine, Les Arcs, Morzine, Les Gets, Avoriaz, Sauze, Courchevel, Val Thorens
Edited 1 time. Last update at 18-Jun-2012
Kateshaw
reply to 'Crystal Ski......Problem Solved.' posted Jun-2012
Hmmmm it's rubbish like this that makes me carry on with the DIY stuff! We've just booked an apartment and we're driving down overnight.
Hope you get it sorted.
Hope you get it sorted.
TowerBridge Andy
reply to 'Crystal Ski......Problem Solved.' posted Jun-2012
I have booked with Crystal the last few years and each trip has had its issues, so much so that it has caused me to complain upon return. The problem is that from time to time they have good offers which are hard to pass up, its just the extremely poor customer service in and out of resort that bothers me.
Two years ago we booked a 4 man apartment in Tignes through them rated 3 star. I would have give it -3 star following the numerous health and safety issues. I actually photographed every issue we have with the accommodation and sent a complaint highlighting sockets hanging from walls etc. All I got was a letter consisting of about 5 lines of text apologising and £50 worth of vouchers to get off a holiday with them. They are worse then useless and have little in the way of customer service as they know thousands of others will book with them each season.
I really feel for you. Rant over.
Two years ago we booked a 4 man apartment in Tignes through them rated 3 star. I would have give it -3 star following the numerous health and safety issues. I actually photographed every issue we have with the accommodation and sent a complaint highlighting sockets hanging from walls etc. All I got was a letter consisting of about 5 lines of text apologising and £50 worth of vouchers to get off a holiday with them. They are worse then useless and have little in the way of customer service as they know thousands of others will book with them each season.
I really feel for you. Rant over.
Wishes Essex had a mountain range
Im all about the CamRock
Snapzzz
reply to 'Crystal Ski......Problem Solved.' posted Jun-2012
TowerBridge Andy wrote:The problem is that from time to time they have good offers which are hard to pass up, its just the extremely poor customer service in and out of resort that bothers me.
Thats why i booked, it seemed a good price for a busy week. I have emailed them with my thoughts and we will see what happens. Im not holding my breath though.
Skied: Arinsal, La Plagne, Alpe D'huez, Flaine, Les Arcs, Morzine, Les Gets, Avoriaz, Sauze, Courchevel, Val Thorens
Bandit
reply to 'Crystal Ski......Problem Solved.' posted Jun-2012
I'm thinking that you have the right to a full refund under the Sale of Goods Act. Crystal have failed to supply what you purchased in good faith. Did you pay the deposit with a credit card? If so, then Section 75 of the 1974 Consumer Credit Act may apply. Speak to the card supplier, or your Bank pronto.
Snapzzz
reply to 'Crystal Ski......Problem Solved.' posted Jun-2012
Bandit,
A full refund is available as an option, I'm sure of this even though it hasn't been discussed yet.
I'd rather have my holiday sorted than a refund though but I must admit I am getting close to asking for it.
A full refund is available as an option, I'm sure of this even though it hasn't been discussed yet.
I'd rather have my holiday sorted than a refund though but I must admit I am getting close to asking for it.
Skied: Arinsal, La Plagne, Alpe D'huez, Flaine, Les Arcs, Morzine, Les Gets, Avoriaz, Sauze, Courchevel, Val Thorens
AllyG
reply to 'Crystal Ski......Problem Solved.' posted Jun-2012
Snapzzz,
I suggest you get the refund off Crystal and come to Tignes Les Brevieres with us instead, on January 13th :D
I suggest you get the refund off Crystal and come to Tignes Les Brevieres with us instead, on January 13th :D
Bandit
reply to 'Crystal Ski......Problem Solved.' posted Jun-2012
AllyG wrote:Snapzzz,
I suggest you get the refund off Crystal and come to Tignes Les Brevieres with us instead, on January 13th :D
It's not New Year though, and it's also during Term Time, so I can't help feeling that your suggestion won't really help Snapzzz.
Topic last updated on 22-June-2012 at 14:14