Crystal Ski......Problem Solved.

Having booked our new year trip with these guys nice and early to ensure we got the accommodation we wanted we have now been let down.
Crystal have told us that that accommodation is no longer available and we have to choose something else. Not happy.
How can they sell something they cannot supply?

So now we have the choice to "UPGRADE" to a smaller apartment for free (bless them) OR pay extra for another two bedroom apartment in another residence.

If i were to have cancelled then i would have lost £300+ of my deposit but they offer no compensation simply because it is in their 't&c's'

This is the second time i have been messed about by these guys.

Hmmmm it's rubbish like this that makes me carry on with the DIY stuff! We've just booked an apartment and we're driving down overnight.

Hope you get it sorted.

I have booked with Crystal the last few years and each trip has had its issues, so much so that it has caused me to complain upon return. The problem is that from time to time they have good offers which are hard to pass up, its just the extremely poor customer service in and out of resort that bothers me.

Two years ago we booked a 4 man apartment in Tignes through them rated 3 star. I would have give it -3 star following the numerous health and safety issues. I actually photographed every issue we have with the accommodation and sent a complaint highlighting sockets hanging from walls etc. All I got was a letter consisting of about 5 lines of text apologising and £50 worth of vouchers to get off a holiday with them. They are worse then useless and have little in the way of customer service as they know thousands of others will book with them each season.

I really feel for you. Rant over.

TowerBridge Andy wrote:The problem is that from time to time they have good offers which are hard to pass up, its just the extremely poor customer service in and out of resort that bothers me.

Thats why i booked, it seemed a good price for a busy week. I have emailed them with my thoughts and we will see what happens. Im not holding my breath though.

I'm thinking that you have the right to a full refund under the Sale of Goods Act. Crystal have failed to supply what you purchased in good faith. Did you pay the deposit with a credit card? If so, then Section 75 of the 1974 Consumer Credit Act may apply. Speak to the card supplier, or your Bank pronto.

Bandit,

A full refund is available as an option, I'm sure of this even though it hasn't been discussed yet.
I'd rather have my holiday sorted than a refund though but I must admit I am getting close to asking for it.

Snapzzz,
I suggest you get the refund off Crystal and come to Tignes Les Brevieres with us instead, on January 13th :D

AllyG wrote:Snapzzz,
I suggest you get the refund off Crystal and come to Tignes Les Brevieres with us instead, on January 13th :D

It's not New Year though, and it's also during Term Time, so I can't help feeling that your suggestion won't really help Snapzzz.