I stopped using Crystal several years ago as their idea of good service is a great deal lower than mine!
Once they have you money (in our group's case around £45k per year!) I've found that their interest in you as a customer is virtually zero.
We'll never use them again.
Crystal Ski......Problem Solved.
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Snapzzz.....ISTR that Simon Cross has posted on SH after some of his clients posted up their experiences...... Some reasonable results have been achieved -)
oh.
No problem ... thats what I'm here for :wink:
Wickers, you have such talent :D
Snapzzz, have you made any progress :?:
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Started by Snapzzz in Ski Chatter 08-Jun-2012 - 40 Replies
Andyhull
reply to 'Crystal Ski......Problem Solved.' posted Jun-2012
Bandit
reply to 'Crystal Ski......Problem Solved.' posted Jun-2012
Snapzzz wrote:Tony_H wrote:
I don't know whats happened with your holiday here but I can only suggest they've sold it at too cheap a price and now realise that, or double booked. Either way, not your problem.
Whatever they've offered is their INITIAL offer and you are entitled to negotiate. Hold out for a big discount off what you've been offered, or an upgrade to something better. Either that or Crystal will just bomb you out and give you your deposit back, which I see as most likely outcome here.
Well they said that they are no longer dealing with our booked accommodation any more for commercial reasons. Which is probably a cost thing.
My argument is that they should not be selling products they cannot provide.
Their initial offer was nothing. Just a swap to alternative higher grade apartments but one bedroom less. After i complained and got no where i suggested that i might contact Simon Cross (head boy) which got some movement. They then informed me that they had forgotten to tell me that the new apartments were £100 cheaper (convenient that eh?).
I then told them that i wanted a two bedroom apartment as that is what i booked but the only available one was £400 more. They were willing to meet half that cost but there is no way I'm paying a penny more due their balls up.
In the end i agreed to take the one bed for £100 cheaper but only if they gave me a free lift pass as a gesture of good will - NO was their response to that as they cannot discount lift passes. I pointed out that they often ran 2-4-1 offers.
So now we are at a point where i can take the one bed for £100 less PLUS an additional £100 compensation in lieu of my lift pass demands.
So a total of £200 saved but i do loose the second bedroom and Meg will have to use a sofa bed.
I have to decide by 15th July......i will take my time.
Snapzzz.....ISTR that Simon Cross has posted on SH after some of his clients posted up their experiences...... Some reasonable results have been achieved -)
Snapzzz
reply to 'Crystal Ski......Problem Solved.' posted Jun-2012
bandit wrote:
Snapzzz.....ISTR that Simon Cross has posted on SH after some of his clients posted up their experiences...... Some reasonable results have been achieved -)
oh.
Skied: Arinsal, La Plagne, Alpe D'huez, Flaine, Les Arcs, Morzine, Les Gets, Avoriaz, Sauze, Courchevel, Val Thorens
Edited 1 time. Last update at 16-Jun-2012
AllyG
reply to 'Crystal Ski......Problem Solved.' posted Jun-2012
Snapzzz,
I hope you get something acceptable sorted. It must be very frustrating, especially as you booked the holiday early in order to be sure of getting somewhere you really liked.
And I apologize for my last comment - which was both insensitive and unhelpful :oops:
I hope you get something acceptable sorted. It must be very frustrating, especially as you booked the holiday early in order to be sure of getting somewhere you really liked.
And I apologize for my last comment - which was both insensitive and unhelpful :oops:
Ian Wickham
reply to 'Crystal Ski......Problem Solved.' posted Jun-2012
Three pages ... so I thought I'd better get envolved to sort this mess out ..... get your deposit back from the TO and book with some one else !!!!!!
I'm glad I have sorted that one :thumbup:
I'm glad I have sorted that one :thumbup:
Snapzzz
reply to 'Crystal Ski......Problem Solved.' posted Jun-2012
Thanks Ian, that's a huge weight off my mind now.
Skied: Arinsal, La Plagne, Alpe D'huez, Flaine, Les Arcs, Morzine, Les Gets, Avoriaz, Sauze, Courchevel, Val Thorens
Ian Wickham
reply to 'Crystal Ski......Problem Solved.' posted Jun-2012
Snapzzz wrote:Thanks Ian, that's a huge weight off my mind now.
No problem ... thats what I'm here for :wink:
Bandit
reply to 'Crystal Ski......Problem Solved.' posted Jun-2012
Ian Wickham wrote:Snapzzz wrote:Thanks Ian, that's a huge weight off my mind now.
No problem ... thats what I'm here for :wink:
Wickers, you have such talent :D
Snapzzz, have you made any progress :?:
Topic last updated on 22-June-2012 at 14:14