Crystal Ski......Problem Solved.

Snapzzz wrote:

Tony_H wrote:
I don't know whats happened with your holiday here but I can only suggest they've sold it at too cheap a price and now realise that, or double booked. Either way, not your problem.

Whatever they've offered is their INITIAL offer and you are entitled to negotiate. Hold out for a big discount off what you've been offered, or an upgrade to something better. Either that or Crystal will just bomb you out and give you your deposit back, which I see as most likely outcome here.

Well they said that they are no longer dealing with our booked accommodation any more for commercial reasons. Which is probably a cost thing.
My argument is that they should not be selling products they cannot provide.

Their initial offer was nothing. Just a swap to alternative higher grade apartments but one bedroom less. After i complained and got no where i suggested that i might contact Simon Cross (head boy) which got some movement. They then informed me that they had forgotten to tell me that the new apartments were £100 cheaper (convenient that eh?).

I then told them that i wanted a two bedroom apartment as that is what i booked but the only available one was £400 more. They were willing to meet half that cost but there is no way I'm paying a penny more due their balls up.

In the end i agreed to take the one bed for £100 cheaper but only if they gave me a free lift pass as a gesture of good will - NO was their response to that as they cannot discount lift passes. I pointed out that they often ran 2-4-1 offers.

So now we are at a point where i can take the one bed for £100 less PLUS an additional £100 compensation in lieu of my lift pass demands.
So a total of £200 saved but i do loose the second bedroom and Meg will have to use a sofa bed.

I have to decide by 15th July......i will take my time.

bandit wrote:

Snapzzz.....ISTR that Simon Cross has posted on SH after some of his clients posted up their experiences...... Some reasonable results have been achieved

Snapzzz wrote:Thanks Ian, that's a huge weight off my mind now.

Ian Wickham wrote:

Snapzzz wrote:Thanks Ian, that's a huge weight off my mind now.

No problem ... thats what I'm here for