Travel Insurance Woes & Tips

I agree about the 'secondary' elements of cover, but it's actually the Big Ticket items that have me worried.

The AA claims handler, Drakefield, is trying to wriggle out of around £800-£1,000 of lost property cover. Say they get 20% of what they 'save' - that's £160-£200 for them: If they're prepared to spend 16 weeks delaying me for £1K what are they going to do when the bill is £100K, or £1m?

Thanks for the heads up regarding lost passports, we are going to Corsica for our summer hols this year, if we loose a passport I would have to go to Marseille to get a replacement.

The AA and Drakefield Insurance Services are both subsidiaries of Acromas Holdings http://www.acromas.com/

20 weeks since I submitted my claim to AA Travel Insurance. Back from holiday, and I've received their response to my complaint about the claims handling process. Basically, they have re-stated the same as their claims handlers, Drakefield, and referred me to the Insurance Ombudsman. Next step - Insurance Ombudsman.

Any bets on how long the AA are going to string this out for, no doubt in the hope that I will give up?

And bear in mind that while I'm in dispute with the AA, I can't get the bulk of the claim with my house contents insurer settled .....

Msej449, I have taken an insurer to the Ombudsman. After a little exchange of emails with the staff assigned, my case was deemed reasonable. I was awarded a payment by the Ombudsman, and the insurer duly paid up. It took a few weeks. After you've battled this long, and jumped through all the correct hoops, it's going to be important to present your case clearly. Hang in there

They never pay for your time & inconvenience in getting the claims settled though, maybe if they had to pay for this it would make them think twice before stringing it out

Hang in there, every time a co is referred to the IO they have to pay £600 in fees - whether it is upheld or not

They may settle yet.

Iceman wrote:Hang in there, every time a co is referred to the IO they have to pay £600 in fees - whether it is upheld or not

They may settle yet.

Good point, Iceman. However, to be effective, you need to make it clear that it is your intention to do this, and give them a week to respond.
I did this, (on a car insurance issue), and received a swift and satisfactory settlement.

If you complain to the IO prior to a warning shot, you might lose the advantage.

On what grounds are they declining £800-£1000 of lost property cover?